Elavon U.S.Reviews of elavon.com

Very helpful!

I will be aware how to search for the service and merchandise. Company it s very disorganized and not supporting at all Canadian service customer. I am in a 3 yrs loop writing, calling and spend hrs to resolve an issue not from my hand. Overcharged for item never delivery on top and very frustrating how they handled. Each time it s a change in regulations and not worth for a waiting for the refund. Imagine calling from Canada each time to USA customer service and aknowledge that even Canada service has washed their hand blame USA need to send me the refund. Big company not deserve the title.

I am extremely disappointed with the way my account has been handled by Elavon. My account was suddenly closed without warning, and my funds have been held for a minimum of 60 days with no opportunity for me to explain or resolve the matter. I was also asked to provide irrelevant and unnecessary documents, which only added to the frustration. This treatment is unacceptable. I request immediate clarification and the prompt release of my funds. Since December 4th, there has been no resolution—despite Elavon’s promise to resolve my case within 15 days. Instead, the case was closed with no proper justification, and my funds remain frozen. This has caused nothing but stress and inconvenience, especially during the holiday season. To make matters worse, Elavon ran two hard credit checks on my file without any valid reason, directly harming my credit score. This lack of transparency and professionalism is extremely concerning. I strongly caution other businesses from signing up with Elavon until they improve their communication, accountability, and support processes. My experience has been nothing short of stressful, unfair, and disappointing.

My service tech did an amazing job! She helped me when 3 other people couldn't I was very satisfied with the support she gave me!

Sharon changed my password - she stayed on the line to ensure everything was completed. She was very professional and nice.

Kathy made my experience MUCH better! The DX8000 I use has shut down so many times and I've lost sales because of it! But she gave me a temporary fix and ordered me yet another machine. Although the equipment seems to be very sub par, the people are great!

We have been a customer for over a year, in this time multiple attempts to connect with an account manager have failed. They are always out of office whether you call or email. At this point it is hampering our ability to expand due to lack of clear merchant service support. We have written and called multiple times. We are giving them a one last opportunity as a courtesy if we don’t get better service by this month we will be discontinuing services with them. Based on our experience, if you are a small business and busy, this is probably not the right merchant service for your business.

REPRESENTATIVE WAS EFFICIENT AND KNOWLEDGEABLE AND FAST, VERY FRIENDLY