Elavon U.S.Reviews of elavon.com

They increased my tariff without notifying me in October. I've tried to contact my account manager but she refused to give me a refund and offered me to sign a 12 month contract with the company. I've been with the company for over 12 years. How could they treat me so badly?

Your doing everything right

Employee that helped me was very informative and helpful.

I spoke with a representative name Rene and she was very thorough and helpful. That's the way it should be when calling any customer service line. Great job, Rene!

The lady I spoke to was EXTREMELY helpful and patient. I am not good with technology and she got me back up and running and I cannot thank her enough! I vote for a raise!!!

I have been with this company for 10 years and recently received terrible IT support. They will not put you through to IT support but request for someone to call you back, often takes 24-48 hours as based in USA and not good enough when my service provider engineer wants to discuss an issue with them. I was on the phone for 4+ hours trying to resolve the issue that they say is not their responsibility but it is as regarding PCI compliance. I am changing providers

She took care of my problem in less than two minutes. Best customer service I’ve ever had.

Took ownership of my issue and stayed with me to make sure I had the info I needed.