Elavon U.S.Reviews of elavon.com

Careful, These guys have no problem just turning off your service without warning. They have very little consideration for their customers and their businesses. Signed up for services in 2024. Started off great. Easy sign up process, integrates with Authorize.net which I needed, good rates. I was a new business at the time and learning as I went. Followed the book to a T. Just an honest guy trying to make a living for his family. I sell voip phone services including the phyiscal phones when needed. My payments are all online. I have my customers enter them in their portal or I alone do it for them and our online payment solutions is 100% encrypted. Once saved there is no retrieving it except for the last 4 digits. Out of the blue one day an Elavon rep emailed me stating a transaction looked suspicious. I asked why, they said it showed YEA T54w, she said what is that? I told her. She said its not on your website, but then I showed here that it was. I said that is a yealink phone, google it they're a huge phone manufacturer. She required I explain my business, and I did, then she asked to give her my customers information. I said all i can give you is the details associated to the card and anything more I was not permitted to share without customer consent, which I thought was reasonable. Nope! Just like that without further communication she terminated my account. I had no warning, they gave me no time to find another solution and just like that my payments for dozens of customers were interrupted and I was left scrambling for a new service. I complied with everything they asked except divulging sensative customer information I was not authorized to give. Ive been calling them for a week now, interested in their low rates. 2 years later and over 500k in processed payments with no problems(weird :) ) and they still wont approve me to use their services. No explanation, refusing to discuss it or prove to me what I did wrong(which was nothing) just pure discrimination and disregard for their customers. I have no idea how Costco can claim them as a partner, that is after all how I heard about them and why i was interested in their services. Do not expect the same treatment as Costco customers. You will be very dissapointed. There you go, tread lightly.

detailed help

Excellent service and demeanor during the call.

EXPANATION AND ADJUSTMENT WAS THOROUGH AND HELPFUL

Helpful, AND kind! Sadly, that is rare these days, but thank you for setting the tone for our day!

Jessica in Support Services was able to answer my questions efficiently and effectively. She provided the information I was tasked with obtaining, and led me through accessing the profile editing I needed to do. She was clear with her instructions and waited patiently as I accessed the website, received my passcode, and found the elements I needed to edit. Jessica provided competent and professional customer service.

Elavon abruptly closed our merchant account with no warning and no clear explanation. Support agents couldn’t tell us why, other than a vague internal note saying “do not reopen.” Before closing the account, Elavon debited our bank six times (over $20,000 total) labeled as “merchant service adjustments,” with no written breakdown or justification provided. When we escalated, we were told Elavon “exited the business relationship” and that policy prevents them from sharing details—yet they kept the funds. Lack of transparency, poor communication, and extremely concerning risk practices. Merchants beware.

Valerie was very helpful and friendly!