Rex J.
Nightmare level customer disservice
I have been a customer of Elavon for over 25 years. Their nasty customer disservice department made things so miserable when I needed to change my banking that I’m now in the process of finding a new provider. They refused to give me basic account information even after I had verified my identity multiple ways. They told me it was my responsibility to know all of the information on my account – an account I had started 25+ years earlier. Nasty, condescending attitude from a sick controlling woman who absolutely enjoyed making me ask over and over for basic information with responses like "I’ve already told you three times!!"
Response from Elavon U.S.Feb 18, 2026
Hello Rex. Thank you for taking a moment to share your experience with us. We understand how this can be frustrating for yourself however due to financial regulations we are required to keep customer information secure. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 66243, and we will call you directly to assist. We look forward to hearing from you. Thank you.