Elavon U.S.Reviews of elavon.com

Amy was incredible! She stayed on the line until she solved my issue with the software. She was very polite and knowledgeable of your product. I wish I could treat her to a nice lunch!

Wix has them as credit card provider and so does Costco and they use costcos brand and name to advertise also. After i signed up with them, provided all information including my costco information which they said is necessary to open the account and they said they do work with wix and their gateway does. I was told they are not compatible, why in the world wix has them on, costco contracts with a company to get their member information, they have it on their youtube page that they are compatible and their gateway works. I am extremely upset that they retained my personal and business information under false pretenses. I will be filing a complaint with Wix and Costco. I would recommend Wix and Costco distance themself from such companies that give them a bad name and gain their customers information.

The customer service I received was incredibly helpful and I am very grateful!

extremely professional experience dealing with Angela. She was very patient even while i was frustrated trying to reset my device. it took a long time because we didnt know about the internet problem…nothing stopped her. she was kind, patient and we didn’t stop until i got the terminal reset. she is a keeper.

I've had 4 terrible instances with this company 1. They never ask you to change your password before you are ready to make a transaction. In other words, a customer is trying to check out, and you can't proceed with the transaction because they want you to come up with another password. 2. They never give you a heads-up that your annual fee is coming up. Most companies give you the courtesy to let you know they are about to take money out of your bank account. I was about to pay my shop rent, and I checked my acouunt and they took money out without my knowledge. 3. I got a chargeback and didn't know it happened for 3 weeks when they took money out of my account. They didn't let me know I had a chargeback. No email, nothing. I got scammed, and they did nothing about it. 4. You will not get paid if your bank is closed. In other words If you work on Friday, you won't get that money until Monday. Bank holidays are the worst. I switched to Clover, and I don't have any of those problems anymore. I do not recommend this company.

Elavon, It is terrible service, you will regret to use their machine, they should get out from the market! give my money back!

We signed up for this credit card processing service for a new corporation that we established. Our company uses World Pay, but we were told that Elavon would be more cost-effective for the new company we created. On our first transaction, we put in all the required information and got all green checks on the platform regarding potential fraud. The charge went through but then received an email from an Elavon investigator. The transaction was frozen until we supplied literally the same information that we included in the transaction. WorldPay never did this. All I could think of is that periodically, we would have to spend extra time to justify transactions...things wholly unnecessary and things for which we had no time nor tolerance. I emailed them back to refund the cardholder and to cancel our account. They cancelled our account and in doing so stated that their company reserved the right to cancel w/o notice any account and they were doing just that. They also said that the money that we charged would be returned to the cardholder 90+ days from now. So, we can't charge the client for at least 3 months for the service already provided. This company is beyond insulting and infantile as they were firing us after we fired them... Reminded me of what a small child would say after...I'm not going to your party,,, then the child responds, I can uninvite who I like, and you are now uninvited. This company needs to act a bit less like the secret police and offer a lot more customer service.

Well treated and excellent service