Elavon U.S.Reviews of elavon.com

I was originaly calling to cancel my service due to difficulty with ingencio mobile device. The care rep.( Hanna) answered my questions and educated me on how to use the moble app. for manual c.c. payments. she was polite and knowledgeable about the products. Great service thank you!

First time caller to Converge customer service. Rep Robin was extremely knowledgeable and helpful. Account had not been transitioned from talech to converge. She closed the old and added the new on payments insider and walked me through how to get the information I need. Waited until I was successful

Valerie was very quick and helpful.

If you know you know, around 12,000 held for no reason after a random account shut down after using them for about a week during the Christmas season. I needed to process refunds since my funds were being held for 3 months and we couldn’t afford to ship the products and wait that long for the funds back. My ability to process refunds was taken away and I was told by Chelsea bejines to just tell the customers to open chargebacks, keep in mind these were Christmas gifts and im assuming people would want their funds back quick so they could purchase elsewhere. On top of it this got me on the match list due to all the chargebacks. After countless emails and the cold shoulder I reached out to the consumer finance protection agency and they worked it out. Elavon agreed and refunded us all the chargeback fees and removed us from the match list. The relationships destroyed and the revenue lost during the busiest time of the year was absolutely devastating and priceless. Corporate or higher level employees made it happen but the low level workers are not helpful nor friendly. They have an “oh well it’s not my problem” attitude. Elavon will make a huge mistake if they allow Mrs Bejines to continue working for them. If you want to take the risk of ruining your business and reputation then by all means, if you’re desperate, open a merchant account with them. It isn’t worth it in my opinion. It’s not almost march. I’m still waiting on my 12,000 but I’m off the match list and I got $950 in chargeback fees credited

great help by Evalon

The Worst Customer service at all time

Very helpful and took care of the reason for the call

The Customer Service Rep. was very professional and very aware of how to assist me. In additional, her communication skills were impeccable!