EIOReviews of eio.com

You had what I wanted and for that I am grateful. Just a suggestion. I cardboard box would have been a better delivery medium then a paper envelope. Parts of my order were poking through the envelope when it arrived. I'm happy. I got what I wanted at a reasonable cost and turnaround time. Thank you

Completely worthless customer service, process, and understanding of customer needs. Would NEVER do business with this company again. When my company is the cause of an issue... we don't make excuses and blame others... we accept responsibility and make it right as best we can. EIO is completely worthless. *** Edit to eio.com's response: Here let me help you with the customer service part of this since you're painfully lacking in that skillset on numerous fronts. This is what you should have responded with: "Dear sir or madam, I'm truly very sorry to hear that your experience with our company was anything less than exceptional, but unfortunately I'm not able to locate your name in our system, but if you could provide us with an order number or additional information I would be happy to look into your comments further." ... and then I would have responded with: "Thank you... yes, my google account is carrying my online gaming moniker 'L Jack' and not my real name for privacy purposes, but my order number is E-309009957 and my initials are "MC" and would love to chat with you further about my bad experience." ... But since seemingly no one at your company knows anything about customer service the easy, non accountable, throw your hands up, don't have to do further research response of "There are no records of this customer ever ordering from us." is what is given. I'll be happy to send you or post here all the communications from your company to me... or should i say the lack of response on your part... so that everyone reading this can formulate their own opinion of just how pathetic your company actually is. Please respond back how you would like to proceed. MC

I talked with Matt about a small electronic component I ordered. I was going to solder it a certain way and Matt took the time to hear my concerns and plans and made thoughtful suggestions about the pros and cons of what I was planning to do and while he gave good suggestions did advise me to contact the manufacturer to validate his suggestions. I really appreciated his help and insights.

I use Steinel heatguns, I found them to be the best brand for my needs and I need a few different models and even multiples of the same model sometimes for different sites. I found EIO while searching online for Steinel and I have ordered a couple times from them. The price is good and the selection is too. I think going forward I'll expedite shipping because the free shipping, while free, was not exactly what I'd hoped for. Great selection, will shop again. (sorry if this review doubles, had a glitch trying to post and reloaded page)

fast order received sooner than promise

Ordered Particulate Respirator Masks on March 2, 2020 for the amount of $44.10. Product was never shipped. After several attempts to contact EIO, I filed a PayPal dispute on August 14, 2020. EIO responded saying the order would be shipped mid to late August 2020. The PayPal dispute was closed as I was willing to wait even longer. On September 29, 2020 I contact EIO again. They claimed I had canceled the order. I did not. They issued a partial refund in the amount of $39.69. Since I did not cancel this order they illegally kept $4.41 (claiming it was a cancellation fee). Update to EIO's response: I have the proof that I am in fact a real customer. This website does not allow me to post the photo evidence. Notice how EIO responds to many negative complaints? .... "There are no records of this customer ever ordering from us." Says a lot about this company.

I ordered some PPE from EIO in March 2020, which was on back order. After waiting a month, I emailed to EIO to enquire how the order was progressing, and was told they were only getting small shipments and to wait a while. I waited another 5 months, before inquiring a second time. My final request suggested that if the product was not expected anytime soon, to please cancel my order. No ETA was supplied, and my order was cancelled. REFUND WAS 90% OF AMOUNT PAID. I waited half a year, they provided no expected ship date, and then held back 10% of my payment 'per their policy'. So - beware - they may not ship and will still take 10% of your money. In reply to EIO’s claim of non order. Here is my order number from subject line of last email from them. Order E-3090038983 has been canceled. So yes, I was a customer of theirs and their response is a non-truth.

I wanted to order a Pelican 9410L LED Rechargeable light. We initially had a couple of communication Issues, but Jon Inquired to the Pelican Company about my concerns and questions. On the return call he handled all of my concerns professionally and rapidly, we were able to get the order made and completed in seconds. However the real phenomenal part of this Order in my mind is; I actually received my order at my residence in less than 48 hours from the time of the order, I can hardly fathom how that could be accomplished. I am very impressed with the Service your Company and definitely Jon Frank.