EIOReviews of eio.com

Haven’t received order yet so really can’t comment. ??

Lack of communication.

Item was stalled at facility. I had to send several e-mails to get the shipping process started.

Like the prìces didn't like the wait period to ship over a month to ship had to contact by email to get item moving in system

Took a long time to receive

We purchased a product on 2/29/24 and just received it today 6-10-24. They sent me an email letting me know it was back ordered, however you charged the credit card for the product when we placed the order. There was no communication during this time as to if there were any updates or what was going on with the order. I had to look up the company online and email to inquire about the order. We have not had any problems in the past, this time was not a very good experience.

The price was right for the Koken tools I bought and I appreciated how quick customer service got back to me, but my main issue has to do with the site. Both of the tools I ordered were on back order and it wasn't listed on the site as on back order. When I was told they were on back order, I offered to switch my purchase to a Koken ratchet on the site, but they also said that too...was on back order.

The time of order until shipping was much longer than expected.