EIOReviews of eio.com

First place I look for non-chinese tools.

I ordered the WIHA-74337 Wiha 74337 6mm x 90mm Hex Power Bit This was the first time I ever ordered them. The item was shipped as promised in time frame promised. Order tracking number was provided and received it on time. Looking forward to the next time, I would recommend them.

**UPDATE: I can see that the responses to unfavorable reviews from EIO all say that there is “no record” & “must be a fake review”. I have the email confirmation, the box it was sent in, and screen shots of the phone calls. So I hope we don’t have to go that far to prove how badly they treat customers.** I ordered through Walmart online. It turned out to be not exactly what I needed so I had to go to the “originator” of my order, “EIO.com” for the return. (NOTE: original packaging was never opened) I left them a detailed voicemail explaining that I’d like to return it. Over two weeks later, I realized they never called me back so I called again, reached a person this time, and asked to return the product. He put me on hold for a bit, then came back and said I can’t return it because it was “outside the return window”. (The order was delivered Sept 11 - I was on the phone with him Oct 12! REALLY??) I told him that I left a VM a couple weeks prior with the info and asked if an exception can be made. He basically said “I’m sorry - I’ll have them check the VM system (WTH?), but it’s up to the customer to get a hold of us. Unfortunately I can’t make an exception for you.” Wow. A $12 return and they treat customers like this?! I was annoyed because of the bad service so I called Walmart. I was ready to be treated just as badly, but was really surprised! The rep., Juan said I’d be refunded. No fuss. The whole phone call and refund took just ten minutes. I will NEVER do any kind of business with EIO.com! But Walmart...? I might buy something from them again...😉 2nd UPDATE: Every customer on the internet KNOWS a business can return/ exchange/ and refund an item for a measly $12! Your response below is not up to today’s standards of doing business. You aren’t fooling anyone with an explanation like the one below. My statement stands on its own.

The worst online purchasing experience ever have. First delay fulfilling order. Then change to order cannot be cancelled. After repeated request, refund my order but charge cancellation fee. EIO behaves just like a robber. Totally disgusting. EIO is heinous liar, is complete BS!!! Here is my order number confirmed by EIO BS!!! E-3090014805 Matt is EIO customer service people 310-533-5150 is the customer service phone number Do you dare say EIO has no record of the order?

Good price, but waited months to receive. No indication of backorder until I just didn't get it and asked status. Would have been better off buying at a higher price.

Waited approximately 2 weeks and it wasn't shipped yet. I called EIO the person was very pleasant and they sent the item out the next day.

I found the TCU (Thermal Cutoff Fuse) I needed to get my fan working again at EIO.com, and since I needed it asap I Emailed them and asked if I could drive to their location in Torrance, CA since I was also in SoCal. They wrote back immediately and had the part awaiting my pickup on the same day I placed the order! It was the exact OEM part I needed and I got my fan working later that day! Since it was very hot that day I couldn't have been more pleased with their service. These folks are a WINNER, Five Stars for sure!

Once the item was in stock it shipped out immediately and I received it in 2 days no charge for shipping..very nice!