Robert B.
Didn't ship for 6 days
Didn't ship for 6 days. Had to download a 3rd party app to track my package that collected personal information about me. Won't use again. Product that did arrive was authentic.
Response from EIOFeb 8, 2021
After extensive research we found that this customer's issues were based upon the following. 1) The item ordered was flagged for extended handling, this means the item will not ship immediately and may take a long time to fulfill being a special order item. When this is on an item, we recommend that you contact us to ascertain the wait time and availability. The customer either did not read/see that message or did not understand that extended handling is not immediate. 2) The app download is OFFERED by Shopify where we have our site. There is no pop up and there is not a compulsory download. You have to click on it to download. The customer did not HAVE to download it for tracking, but CHOSE to. A small minority of customers have complained about this, but it is not something we can remove. The large majority of customers actually LIKE the option to download this app. ALL orders get tracking WITHOUT an app download if an email is provided at checkout. The complaint about personal information is a little silly as we have to collect personal information to bill and ship an order to our customers. As far as putting that info into the app, again that's an app that is voluntary to download and again, you would have to voluntarily put your personal info into the app and agree to it, so if that's a problem you should stop before putting it in. In summary, this complaint is due to not reading or understanding the message about extended handling and then because the customer CHOSE to download the 3rd party app which is not required and requires several deliberate steps. Tracking is available without the app.