EIOReviews of eio.com

Response from EIOMar 8, 2021

AWESOME! Glad to hear it!

Response from EIOMar 4, 2021

Customer order 3M masks, which inventory was not available because 3M's mask and PPE inventory was being directed by the US Government under the defense production act, thus, resellers like us did not get the inventory we ordered for customers right away. We did receive other types of PPE and when we were aware of that, we reached out to customers to see if they would be OK to accept a product substitution. The customer's order was not shipped short, they agreed to take a higher quality, more expensive mask and receive less of them for what they had paid. We reached out to the customer who had ordered 8210 masks and asked them: "On Tue, Feb 23, 2021, 3:19 PM EIO Support wrote: Do you want to change that one out for 8511 as well? I can take the price of both and send the 8511? Regards, XXXXXX" The customer replied: "From: XXXXXXXXXXXXX Sent: Tuesday, February 23, 2021 3:24 PM To: EIO Support Subject: Re: order not fulfilled Yes, please! " The new mask substitute was a better model and had a slight price increase, so we worked with the customer to see if they would be OK to accept paying a slightly higher amount for a higher quality mask. The customer replied on Feb 23, 2021: "Ok, thank you. If I have to pay the difference, I don't mind" It is very unclear how we received a 2 star review for an inventory situation that was out of our control due to the manufacturer and government restricting inventory especially when we actively worked with the customer 1) as to whether or not they even wanted the order or would prefer a refund and 2) when we worked with the customer for a substitution and they appeared to be excited about it and willing to work with us. This feedback is very confusing given that the customer seemed happy to work with us.