EIOReviews of eio.com

Response from EIOMar 4, 2021

This customer ordered based solely on the picture in the listing without actually reading the description (which was clear in the title what it was) and did not try to contact us prior to ordering to make sure of what he was ordering. The listing we have on our site is IDENTICAL to the listing on 3M’s own website and identical to what every other reseller has on their website. 3M’s website shows the pic of the helmet and gives written details explaining that you are getting the filter only. The helmet picture is included FOR REFERENCE and 3M expects that 1) their customer’s read the listing to make sure they get the right item. 2) 3M knows and expects that the people buying this product SHOULD know enough to order the right part by READING the description and not basing their purchase off of picture. Lastly, we have our phone number and email address on the site so that you can contact us with questions BEFORE making a purchase. We would rather work with you and answer questions to help you get the right thing the first time than have you order based on an assumption from looking at the picture and not reading the listing. Please call BEFORE ordering to clarify. This customer emailed us asking to return the item, and we advised him he could, however he is upset about the return policy and left a negative review because of it out of spite.

Response from EIOMar 4, 2021

We just reviewed this customer’s order and there are two issues with it. Firstly, the customer DID NOT pay for 2-day shipping. The customer paid for PRIORITY MAIL which is the method we shipped it when it was sent out. 2 day shipping is more expensive than the priority mail the customer paid for. The second issue is the item was (and still is) listed as having “EXTENDED HANDLING TIME” directly right above the “add to cart” so that you can see there may a delay before you even start the purchasing process and checkout. It’s in bright orange letters and hard to miss. Extended handling means, and it should be obvious, that it may not ship immediately and if there is an urgent need, we would hope that you call or email us for a timeline BEFORE placing the order instead of just leaving negative feedbacks all over. We are a small business, not a multi-billion dollar conglomerate. Purchases that require extended handling should not be expected to ship immediately and if you have a question as to how long extended handling actually is, you can always call or emails us as our contact information is on our website. This is so you can contact us with questions BEFORE making a purchase. We would rather work with you and answer questions about shipping expectations BEFORE you order than process the order normally and get a negative feedback because expectations based on assumptions were not met.