Vladimir Z.
Absolutely horrible experience
UPDATE: We had to file a claim against them at PayPal. Finally got the case closed in my favor. It just shows you that once this company gets a hold of your money, they will do anything to make it as hard as possible for you to get it back. Just read their lengthy return policy to see that. What a dumb way to conduct business. Just a nasty nasty company. They actually approached me and offered me the full refund in exchange to take this review down. I have it all saved in email correspondence. I told them money first and never heard from them again. Shady people. Palm face. They still owe me the return shipping costs. And we will continue to fight for that. Investigation is not over. YouTube video is coming. We didn't forget about it. UPDATE: Looks like they have only one guy in their customer service. I wouldn't be surprised if they have only 5 employees. First they claimed I received what I ordered, which is compete false. Now they started lying that I damaged their product. Oh boy. They look for any opportunity to justify their horrible service. IF YOU DONT WANT TO BE TREATED LIKE GARBAGE, AVOID THIS COMPANY. READ OTHER ONE STAR REVIEWS, IF YOU DONT BELIEVE ME. I have given them every opportunity to get things right. I spend close to a thousand a month on various electronics components and kits. They just lost many potential customers. It's just puzzling. Never had such horrible experience with any online merchant. I will do anything to spread the word of their dishonest behavior, get on any social media, yelp, fb, YouTube, file any lawsuit possible. --- Absolutely horrible experience. First, I had to wait for 2 weeks to get my order E-3090060782 instead of promised 2 days. Then it turned out they replaced my order with some junk without even contacting me first. I SPECIFICALLY ORDERED VELLEMAN HIGH QUALITY BREADBOARDS AND INSTEAD RECEIVED COMPLETELY DIFFERENT BRAND!!! If I could I would post pictures. I also emailed them the pictures. They know they messed up! I contacted them prior to posting this review in hope they would resolve this issue. their customer service was very rude, didn't listen to me and told me I had to ship it back at my own expense in order to get a refund. Really??? The breadboards were for YouTube reviews and educational project videos. And they told me they don't care about their reputation on YouTube. Ok.
Response from EIOApr 13, 2021
This customer ordered Velleman breadboards which states directly on the product listing (for those who can read) that it has extended handling as the company we source this from is located in Belgium. Many customers do not read/understand that the 2-day shipping is on SELECT ITEMS and items that require extend handling obviously are not eligible for 2-day delivery. We did ship the customer's order within the proper amount of handling time, we shipped him the breadboards that he ordered, they were the breadboards we received from Velleman. Even though these are the breadboards that we received from Velleman & the customer became extremely agitated about the Velleman breadboards we sent him. Because we do value our customers and prefer to work with them whenever possible, we advised the customer he could return the order for a refund. Our site policy (which this customer was able to read and agreed to prior to completing checkout) states that except for a verified defect, we do not provide return shipping. The customer did not report a defect, he simply did not like the product so he was ineligible for a prepaid label. The customer then continued to be abusive to our staff and did not want to send the items back. Once the customer returned the order, he was eligible for a refund within our website policy. Prior to even returning the order he left a negative review here threatening to slander us on a NON-EXISTENT Youtube Channel to pressure us into giving a full refund on parts that were returned damaged and in pieces. The customer returned DAMAGED PRODUCT that was used incorrectly and thus he incurred a small restocking fee within the scope of our return policy https://www.eio.com/pages/returns. We did nothing worthy of a 1 star review, the customer placed an order for an item with extended handling, he received it within the proper amount of time then was unduly agitated simply because he did not like the item he received and that per our site policy - that he agreed to - he has to pay the return shipping. Please note, please contact us prior to just leaving bad reviews as we do work with customers who contact us.