angelo T.
Responded very fast
Responded very fast, then I expected.

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at [email protected]. We typically respond to all emails within 24-48 hours.
EIO (eio.com) has 697 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Tools & Equipment · Petaluma, California
Excellent

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Excellent

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Excellent
697 approved reviews, newest moderated first
angelo T.
Responded very fast, then I expected.
Carol K.
Order not received after having to contact about it. Not received at Post Office. Impossible to contact company via phone as no one ever answers. Poor to non-existent customer service.
Response from EIOMar 17, 2022
The customer's review contains DEMONSTRABLY FALSE and thus defamatory information. First and foremost, the tracking for the customer's order shows it was delivered on March 17, 2021 which proves that her claim of "Order not received after having to contact about it" is 100% false. She also states falsely that "Impossible to contact company via phone no one ever answers" and we do provide phone support, however, we are a small business with limited staff and we respond best by email.
Heather K.
Stood behind their service! Even though the wrong product was shipped, they wanted to make it right. Since they couldn’t get what I wanted, they refunded me 100%. This is something that most companies does ever do. So this is appreciated & welcomed.
Response from EIOMar 10, 2022
Thanks for your feedback!
chris
I will absolutely be using them again. Great prices and quick shipping!
Charles H.
Delivery time was fine, no complaints. My problem was E-mail said the order was delivered, but it wasn't, so I thought it may have been left at the wrong address. Everything wound up fine.
flkin
Good prices if you don’t mind paying first and waiting. Found things here not available in Amazon but it was because you pre-pay while waiting for goods to arrive. The free USPS shipping is also little slow. When goods arrived, all in good condition and working as expected. Customer service response fine.
Response from EIOFeb 9, 2022
Thanks for your review and for your patience during these hard times.
Kai
I'm very happy with my purchases from EIO. EIO provides free shipping, good prices, authentic products. Most importantly, the customer services response timely with honest information. I will purchase from EIO again.
Response from EIOFeb 9, 2022
Thanks!
Oh Oh S.
Failed to notify that this items shipment would take a long time to ship with no indication of when.