EIOReviews of eio.com

Response from EIODec 2, 2021

Tried to call customer to hear his side of the story but there was no answer. Reached out by email and received a very minimal response, he did not get into details of the problem or what solution he wanted to resolve the issue. His response was: “I had no intention of placing any sort of review on my experience. That is until I received an email asking, "How many stars would you give EIO.com?" I couldn't resist. Hope that eliminates the confusion.” And this is emblematic of the problem with reviews on this platform – people get off on ripping businesses. When haters rip a small business for no reason in a review they're escaping from their own insecurity and flaws and it makes them feel better about their own inadequacies and problems they're trying to project onto others. They're pulling others down to make themselves feel better like crabs in a bucket. Further, it appears as though this customer had stated (in his first review) that we "deceived him" which was a verifiably false statement and when we reached out to him to let him know this he changed his review from a 2 star to a 1 star further proving the point about people pulling others down. After reviewing this customer’s order, it was confirmed that the customer ordered an item that at the time of order had "EXTENDED HANDLING REQUIRED" right above the add to cart button (the customer either didn't read this, chose not to or was unable to) and thus immediate/2-day shipping should not have even been an expectation. The customer sent a somewhat terse email to us a couple days after ordering: “Why is it taking so long to fulfill this order?” We replied immediately: “This is actually shipping out from Nebo today, and we should have it on hand by next week. We appreciate your patience in the matter, and will email tracking as soon as the item becomes available.” The item was on order with imminent arrival, thus our listing stated extended handling. Once the item arrived on time to us, we shipped it out. At no point was 2-day delivery offered for this order and at no point did we give the customer an expectation of 2-day delivery The review left here was because someone had an unreasonable expectation of 2-day delivery on an item that had extended handling clearly marked prior to purchase and was reiterated when the customer inquired about the perceived delay with his order.

Response from EIONov 8, 2021

We do no use "Global Shipping Post" this customer's order was sent via USPS. We reached out to the customer and explained that we used USPS and will assist with finding the package which is our normal process if we are contacted by email. Global Shipping post must be a third party tracking app used by the company hosting our website and it must project the tracking based on USPS.