EIOReviews of eio.com

Response from EIOJan 20, 2022

Update: 1/28/22 - After multiple attempts to reach the customer to work things out (our first contact with him he seemed very keen to work the matter out) we have yet to receive any response since the first contact. The one time we got through to him, he hung up on us, we thought it was accidental, however it appears as though he is actively avoiding our contact so as to not have to work the matter out. Seemingly, yet another example of the problems with review platforms like this where customers would rather rip a small business than actually resolve the matter. This is what's wrong with America today. Previous reply Upon seeing this review we reached out to the customer for more information so we could address and fix the problem as we prefer to work with customers to resolve prior to bad feedback but since he left feedback first, we opted to still see if there was something that could be done. The customer explained the country of origin was different than advertised so we immediately fixed that issue. Oftentimes manufacturers change the country of origin and do not inform us and we sell thousands of SKUs it's virtually impossible to keep updated when a manufacturer changes something. After explaining this, the customer seemed to be understanding and expressed a desire to return the order for a refund. After a brief conversation with this buyer we had apparently come to an understanding and the customer was amicable to returning the order for refund and we sent a prepaid mailing label for return. We advised the customer he could do so for a full refund and we sent him a prepaid label as a good faith gesture towards resolving the matter. Our initial conversation with this customer was positive and looked as though we were going to resolve the issue. However, ten days passed and we had not seen the returned items so we reached out to the customer to inquire about returning the order. Immediately upon identifying ourselves, the customer hung up. Assuming it was an error, we called the customer back again, and it went to VM suggesting that the customer does not actually want to resolve the issue but instead would prefer to just rip a small business with negative feedback. Subsequent calls and emails have gone unanswered. It is unclear, but the customer seems to have opted to not work with us to resolve the issue for reasons unknown to us and would rather leave negative feedback than actually be reasonable and try to work out an understanding. Very sad