EGOReviews of egopowerplus.com

Tondeuse ZT EGO Très bonne tondeuse pour jouer à Mario Kart, par contre quand il y a de l'herbe, c'est autre chose... Le tube de soufflerie se bouche au bout de 5m (le temps de se remplir ^^) avec une vitesse d'avancement proche de 0. Autonomie ridicule par rapport à celle annoncée (prévoyez à peu près le double de ce que prévois le constructeur. Ca va exploser votre budget mais vous finirez bien par le faire...) Enfin, et avant tout, renseignez-vous sur le commercial qui couvrira votre secteur auprès de votre concessionnaire (qui s'arrachera les cheveux...)! Sur le Grand Est il est inexistant et la direction vous répondra qu'il est difficilement joignable. A fuir impérativement! (parole de paysagiste pro)

I rang EGO's customer service department this morning (03/05/23 at 11.15am). To ask them why the UK website and 2023 brochure state the EGO Z6 52" Zero Turn lawn mower will cut 2.5 acres on a single charge (when paired with 6x12ah batteries) when almost all of the youtube videos watched... online articles read and EGO own UK dealer websites ALL state the mower will cut 4 acre on a single charge. A huge difference in anyone's book - and one that would make you buy... or not buy the mower. The frightening part being that if you'd bought the mower taking into account online information and that supplied by the dealers own websites... and you hadn't picked up the EGO brochure... and/or gone to the EGO website, you'd have bought the machine for £8,653.00 expecting it to cut your 4 acre lawn - only to find it run out of charge half way through cutting your lawn! Given the EGO is comfortably the most expensive (domestic) zero turn available in the UK and Not wishing to make a nine grand mistake, I called EGO direct... and posed to them the question ' which is right 2.5 acres or 4 acres. To my amazement the staff member answering the call had know idea and asked to put me on hold whilst he asked someone else the answer. He then left me 'hanging on hold' until such times as I gave up and put the phone down. Disappointingly (given all modern phone systems record incoming phone numbers ) he never bothered to call me back. I'll now save myself some £934.00 and purchase a John Deere Z530M instead.

Je suis du même avis que SAM, je suis surpris du si faible score. J’ai acheter une tondeuse et un souffleur voici bien 6 ans pour le jardin de ma maison de vacance en Hollande avec 12 Ares de terrain chez le revendeur local à Oostburg . Un défaut sur le souffleur a été pris sous garantie et depuis plus rien comme souci. Je recommande !

Bought a string trimmer with battery, then an extra battery October 2022. Used them with no issues last fall and packed them away at the end of the season. Spring 2023 (about 3 months later) both batteries were dead. Wouldn't take a charge. After multiple tortuous calls to customer service they finally agreed to replace them. Waited two weeks, had to call back again, and no one had done anything. This time they did ship them. Fast forward to now (April 2023) and while using the string trimmer it just stopped. Battery charged, nothing jamming the head, it just stopped. After looking online it is apparently common for the string trimmer motors to just give out. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. Don't waste your money.

T.T. 1 second ago I'm careful to read the directions & take good care of my lawn equipment. The battery & charger are kept in my house when the weather is cold. I've charged my EGO 7.5Ah battery about 84 times.( that's a High estimate because when it rains the grass doesn't get mowed till the next week) I only use the battery one hour a week to mow my grass.

How can you get service if they provide a phone number that they do not answer? The first time, I was on hold for about an hour. They never answered. The message is very annoying. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. Try this for an hour. Then I did leave a message that they did not return. Called back a second time and did not get through after another hour.

The worlds worst customer service! Spent a fortune on various Ego tools and the chainsaw stopped working. Cannot find a repair place nor can Ego find one. Didn't call me back when promised.

Customer Service is TERRIBLE! Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. In my most recent encounter I have requested a call back several times. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldn’t help me without access to the product. The second time the call back was the next day. When I answered a woman said “Ego Customer Service” and nothing else. I asked if she was calling to help me and she replied “You haven’t said anything”. I advised she hadn’t asked me anything. There was no reply so I said “Hello”. She hung up on me. I called back for the third time and am awaiting a call back. I loved the EGO lawnmower I purchased, at first. Then in the first year the battery died. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. The second battery worked for a while, but is not now and I am going through the process described above.