EGOReviews of egopowerplus.com

EXTREMELY DIFFICULT to register/warranty my EGO products!! First off the EGO registration/warranty site DOES NOT WORK...tried the site for 2-days. Is anybody from the EGO company paying attention?! I had to contact an EGO rep to register my warranty by phone. The rep had a very difficult time with the warranty process procedure. I simply wanted to register/warranty my Power Head, Edger attachment and Trimmer. attachment. Come to find out even though I had already registered another EGO product (Blower) and received confirmation from EGO that it was registered...it had not been placed under warranty., which is a separate procedure. Without going into great detail, it was a ridiculously long process to complete. It literally took 1:10 minutes to complete the registration & warranty of my EGO products. The EGO rep was very friendly and professional. I would certainly be glad to work with him again. Registering and placing an EGO product under warranty was a nightmare time waster...Classic example of a huge company not monitoring it's own Website. FIX your online registration site. Make it clear the consumer must not only register their product, but complete a separate warranty registration as well. Change the leadership of your 'quality control Team'.

Purchased Ego String Trimmer and 56 Volt self-propelled lawn mower 6/2023. So far, the lawn mower has worked well. However, the trimmer is another story. The line never has advanced properly. I've watched every video possible and tried multiple suggestions to fix it. It still does not work properly. I've called on three different occasions within the last 6 weeks to speak to a representative at Ego regarding the warranty and can never get anyone to answer the phone--always placed on a lengthy hold. As directed by the automated system, I have left my phone number for a call back twice, and I have never heard from them. I do not recommend this company based on the experience with their customer service. I basically own a non-working trimmer. I will not purchase any more of their products.

Pretty ridiculous my EGO battery stopped working just a few months after the warranty went out. I have several battery powered products I bought BEFORE I bought my EGO that the batteries are still running strong on. EGO doesn’t even offer to give you a discount on a new battery. Just a “sorry”. Pretty poor customer service when these batteries are extremely expensive already and EGO is supposed to be the #1 rated battery operated brand.

Ego is garbage I contacted them for a battery that I purchased at best 2 years ago,I have other batteries that are older and more reliable.Ego’s customer service is the worst ever!!!! I had to give you 1 star and you don’t even deserve that!!!!! STAY AWAY FROM EGO!!!! They don’t stand behind their products…….

Just a phone answerer, with zero technical knowledge.

I am a contractor who has been in business for over 40 years, and dealing with issues in EGO products through their customer support is the worse I have ever experienced. Weed eater head failed after 6 months with no replacement available. Chain saw leaks oil out of the casing and after five days of worthless communication was told you have to drain the oil after ever use. WHAT!!! That's some ecological regression. I will never buy another one of their products and disparage them at every opportunity.

This is one of the worst companies I’ve ever dealt with. I bought a lawnmower from Lowe’s three years ago. It came with the battery. It says that the battery is guaranteed for five years. After three years, the battery went bad so I contacted EGO Exit for a replacement. I was then told that there was no warranty on the battery because I failed to fill out a survey when I first bought the lawnmower. I don’t recall ever being notified that I had to fill out a survey. When I explained to them that I did provide them with the receipt that I got when I first bought the lawnmower I should have , a five year guarantee on the battery. They refused to replace it. I think these are deceptive practices from EGO. From what I understand this seems to be a standard practice from this company and I believe a class action lawsuit is in order.

We have several Ego products, all work brilliantly, and are far better than our petrol mower/strimmer/brustcutter, etc. We did have an issue with a battery not charging correctly, but it took a 5 minute phone call and a new battery arrived the next day. We ordered the multi tool last week, it arrived within 24 hours, but the delivery company damaged the package during transit. We called Ego, they apologised and offered to send another immediately. We decided to keep the one that was delivered (no damage to the product, luckily) and Ego are going to take this up with their delivery people. We have tried several other brands, but Ego is the one we have stuck with, and its been great for us. Sorry to hear others are having problems - I suspect its because the US tends to have the products first, and by the time they get over to the UK they are tried and tested, and the bugs sorted out. People have reported some issues over here, but we can only speak from our own experience.