eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Herr Suad I.
Feb 23, 2026
Huge thanks to the eFax team for such a…
Huge thanks to the eFax team for such a quick and customer-friendly response! My account has been successfully cancelled. A special shout-out to Elisabeth V. for her help and for ensuring that my refund will be processed in the coming days. Great service!
Response from eFaxMar 3, 2026
Thank you so much for your wonderful feedback, Herr. We are very happy to hear that Elisabeth promptly assisted you with your request! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Kaarn S.
Feb 20, 2026
Problem resolved within 8 minutes.
Problem resolved within 8 minutes.
Response from eFaxMar 3, 2026
Thank you so much for your excellent feedback, Kaarn. We are very pleased to hear that your issue was promptly resolved! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Wendy S.
Feb 19, 2026
It was nice to speak with Megha
It was nice to speak with a representative instead of a chatbot. We worked through several items that needed attention.
Response from eFaxMar 3, 2026
Thank you so much for your wonderful feedback, Wendy. We are very happy to hear that Megha was able to assist you with your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Me P.
Feb 16, 2026
“Eveldina” was wonderful
“Eveldina” was wonderful! Very easy to accomplish my needs.
Response from eFaxFeb 19, 2026
Thank you so much for your wonderful feedback, Me Philly. We are very happy to hear that Eveldina was wonderful and resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
Fredrick
Feb 13, 2026
The customer service agent was…
The customer service agent was extremely helpful and diligent. She did everything possible to help me and got the job done.
Response from eFaxFeb 15, 2026
Thank you so much for your wonderful feedback, Fredrick. We are very happy to hear our that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ
Paul F. S.
Feb 11, 2026
Sending a Fax
I haven't sent a fax for a number of years, and when I did late yesterday, a message was returned that it was unsuccessful. This morning I called customer service for assistance the young lady that helped me was patient, friendly, professional I could go on forever. She helped me resolve my problem within a couple of minutes. During the process I didn't feel rushed or as if I was inconveniencing her. Kudos to her.
Response from eFaxFeb 11, 2026
Thank you so much for your wonderful feedback, Paul. We’re very happy to hear that Elizabeth was able to resolve your request in a timely manner. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you, eFax Support Team ^MQ
Nadia B.
Feb 10, 2026
Set up was not hard but the service was…
Set up was not hard but the service was not useful to me and I was unable to send the fax I needed too. I only needed to use it one time so my money and time were wasted. I would not recommend this service.
Response from eFaxFeb 11, 2026
Hello Nadia, We’re sorry to hear about your experience and appreciate your feedback. If you would like us to review your account and help resolve any issues, please reach out to us at [email protected] Thank you eFax Support Team ^MQ
Li
Feb 3, 2026
Amazing service
Amazing service Very helpful, polite, listened to my issue and helped solve it with kindness
Response from eFaxFeb 5, 2026
Thank you so much for your wonderful feedback, Li. We are very happy to hear that customer support representative resolved your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you eFax Support Team ^MQ

eFaxReviews of efax.com

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Huge thanks to the eFax team for such a…

Problem resolved within 8 minutes.

It was nice to speak with Megha

“Eveldina” was wonderful

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Sending a Fax

Set up was not hard but the service was…

Amazing service