eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

eFax reviews

2,345 approved reviews, newest moderated first

Rachel
Mar 24, 2026
Scam
Paid for eFax but never received a temporary password, so I couldn’t log in. The customer service AI wasn’t helpful and didn’t resolve the issue. I can't even cancel it right now because i don't have the log in credentials. Frustrating and feels like a scam.
Response from eFaxMar 24, 2026
Hello Rachel, this is not the experience that we wish you to have. If you have not reached out to our Phone support at 8008787151 or via our Online Chat support, please feel free to message us at [email protected] and we would be happy to assist! Sincerely, eFax Support Team. ^RA
Ken M.
Mar 18, 2026
Set up issue
Friendly and Knowledgeable
Response from eFaxMar 20, 2026
Thank you so much for your wonderful feedback, Ken. We are very happy to hear that your set up issue has been resolved! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you. eFax Support Team. ^RA
Boris Enrique Ugartechea B.
Mar 10, 2026
Minh Nguyen great help and…
Minh Nguyen great help and understanding my situation
Response from eFaxMar 10, 2026
Thank you so much for your wonderful feedback, Boris. We are very happy to hear that Minh provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
ALAN C.
Mar 4, 2026
Elizabeth V was very nice and helpful…
Elizabeth V was very nice and helpful to solve my problem.
Response from eFaxMar 4, 2026
Thank you so much for your wonderful feedback, Alan Coit. We are very happy to hear that Elizabeth was very helpful and was able to resolve your issue. If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you. eFax Support Team. ^MQ
Barry S.
Mar 2, 2026
I have tried to cancel my subscription…
I have tried to cancel my subscription several times and I get a form email back directing me how to cancel online. The cancel button they direct me to online doesn't work. The chat service they offer keeps rerouting me to the same email to click the cancel button. When I call customer service they "are experiencing high call volume." Don't sign up for this service. It is VERY difficult to cancel.
Response from eFaxMar 3, 2026
Hello Barry. This is not the experience that we wish you to have. If you still have not reached out to our Phone or Chat support, please do not hesitate to message us at [email protected] with your account details and we would be happy to assist you with your account. Sincerely, eFax Support Team ^RA
MATTHEW T.
Feb 27, 2026
Elizabeth helped me right away and…
Elizabeth helped me right away and addressed my issue. She was very friendly and helpful.
Response from eFaxMar 3, 2026
Thank you so much for your wonderful feedback, Matthew. We are very happy to hear that Elizabeth promptly assisted you with your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
James E.
Feb 25, 2026
E-fax agent was courteous and…
E-fax agent was courteous and compassionate.
Response from eFaxMar 3, 2026
Thank you so much for your wonderful feedback, James. We appreciate you for sharing your experience with our support and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA
Guy Berthol T.
Feb 23, 2026
Best Custumer Support !
1000 Thanks for your Help Eveldina !
Response from eFaxMar 3, 2026
Thank you so much for your excellent feedback, Guy. We are very pleased to hear that Eveldina provided you with excellent service! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team ^RA

eFaxReviews of efax.com

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFaxReviews of efax.com

eFax reviews

Scam

Set up issue

Minh Nguyen great help and…

Elizabeth V was very nice and helpful…

I have tried to cancel my subscription…

Elizabeth helped me right away and…

E-fax agent was courteous and…

Best Custumer Support !

About eFax

About these reviews

More in IT & Communication

South Beach Geek

hackrepair.com

Polar Chefs

Sonix

eFax reviews

Scam

Set up issue

Minh Nguyen great help and…

Elizabeth V was very nice and helpful…

I have tried to cancel my subscription…

Elizabeth helped me right away and…

E-fax agent was courteous and…

Best Custumer Support !