eFaxReviews of efax.com

4.52,345 reviews
IT & Communication

eFax

About eFax

eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.

eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: efax.com
Website: efax.com
Category: IT & Communication
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eFax reviews

2,345 approved reviews, newest moderated first

Catherine
Apr 29, 2026
The customer service representative
The customer service representative, did a great job to resolve my issue. She identified the issue & immediately resolved the problem. Kudos to CSR!
Response from eFaxMay 11, 2026
Thank you so much for your wonderful feedback, Catherine. We are very happy to hear that your issue was promptly resolved by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team. ^RA
RS BUSINESS & F.
Apr 23, 2026
Excellent customer service
Excellent customer service, the agent advised me of new plans according to my budget. That was awesome !
Response from eFaxApr 26, 2026
Thank you so much for your wonderful feedback, Yamile. We are very glad to hear that Iraia provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you. eFax Support Team ^MQ
Renee
Apr 22, 2026
Customer service Elizabeth
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by doing what you all taught her to do for the customer. I am very pleased, thank you so much.
Response from eFaxApr 23, 2026
Thank you so much for your wonderful feedback, Renee. We are very glad to hear that Elizabeth provided you with great assistance regarding your issue! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thank you. eFax Support Team ^MQ
Valued Norton Customer Ken B.
Apr 15, 2026
Excellent communication
Excellent communication. My request was handled promptly, friendly and professionally.
Response from eFaxApr 15, 2026
Hello Ken Bro, Thank you so much for your wonderful feedback. We are very happy to hear that your request was handled promptly, friendly and professionally by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks you. eFax Support Team ^MQ
Ross C.
Apr 10, 2026
Absolutely horrendous service
Absolutely horrendous service. Their game is clearly to get you to sign up and then keep incurring costs.
Response from eFaxApr 15, 2026
Hello Ross, This is not the experience that we wish you to have. If you have not reached out to our Phone support at 1-800-878-7151 or via our Online Chat support, please feel free to message us at [email protected] and We would be happy to assist you and resolve any issues you may be experiencing. Sincerely, eFax Support Team. ^MQ
K P.
Apr 3, 2026
I am new to eFax
I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which worked better on my computer than their newer upgraded system. I really appreciated Minh's professionalism and help. I will continue using eFax going forward. I would recommend anyone facing problems to call Tech support. They deliver.
Response from eFaxApr 3, 2026
Thank you so much for your feedback, K Peters. We are happy to hear that Minh was able to assist you with your technical issue and if you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Sincerely, eFax Support Team. ^RA
James B.
Apr 1, 2026
Efax has been an easy way of receiving…
Efax has been an easy way of receiving and sending documents across the world.
Response from eFaxApr 2, 2026
Hello James, Thank you for the wonderful 5-star review! We’re delighted to hear that eFax has made it easy for you to send and receive documents around the world. Your feedback means a lot to us, and we’re glad to know the service is working well for your needs. If you ever need any assistance, please don’t hesitate to reach out to us at [email protected]. Our team will be happy to help. Thanks again! eFax Support Team. ^MQ
Dave V.
Mar 26, 2026
Had a quick resolution to my problem…
Had a quick resolution to my problem thanks to talking to gal in customer service. Friendly and helpful!
Response from eFaxMar 31, 2026
Thank you so much for your wonderful feedback, Dave. We are very happy to hear that your issue was promptly resolved by our Support Team! If you require further assistance, please do not hesitate to message us at [email protected], and we would be happy to assist! Thanks again! eFax Support Team. ^RA

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