eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listing2,345 approved reviews, newest moderated first
Chen ZHUO J.
The company charges you monthly fee after free trial without any notification. This is a bit annoying. But I appreciate the CS guy's patience and willingness to help me cancel the account.
Response from eFaxJul 17, 2018
Hi Chen, Many thanks for your review and score. Much appreciated. Denis eFax Support Team
David C.
Called to cancel based on some issues, error found and support team explained why. Additional month free extended to keep and test out, thought this was a nice touch..
Response from eFaxJul 17, 2018
Hi David, Delighted to hear you stayed with us and hope all working well and we sorted all your issuses. Any issues, please do let us know. Many thanks for your review Denis eFax Support Team
Anthony K.
Very good customer service, always available and helpful with any queries. Would recommend them
Response from eFaxJul 17, 2018
Hi Anthony, Brilliant to hear, much appreciate your review Many thanks Denis eFax Support Team
Lisa B.
Spoke to John in Customer Service today, fast, quick, speedy reply. Thank you John .
Response from eFaxJul 17, 2018
Hi Lisa, Thats great news, we will pass your feedback on to John. Much thanks for your review Denis eFax Support Team
Nadine F.
Great service, no hassle.
Response from eFaxJul 17, 2018
Hi Nadine, Fatastic you like the service and many thanks for your review. Much appreciated Denis eFax Support Team
Lars M.
Fungerer simpelthen ikke. Kan ikke opdatere betalingskort detailjer. Ingen mulighed for hverken telefonisk eller skriftlig at komme i kontakt med firmaet får at få løst DERES problem. Enhver kontakt besvares med et AUTO svar. Komplet uforståeligt at et privat drevet firma har den kvalitet og holdning til kundeservice.
Response from eFaxJul 17, 2018
Hej Lars Meget ked af at høre om din oplevelse, ikke en vi ville håbet på og ønskede, at du ville have haft en bedre. Hvis du vil have os til at se nærmere på dette, bedes du kontakte [email protected], og vi vil gennemgå denne sag fuldt ud for dig. Håber alle sorteret nu, hvis ikke, som ovenfor venligst lad os vide. Mange tak Denis eFax Support Team
DG
Make sure to call them if you want to cancel your subscription. You can't cancel online and they will send you an autoreply if you send your cancellation. The autoreply will tell you that you need to call them, but if you, as most people, don't read autoreplies which you expect to be confirmations of receipt, then they will keep charging you.
Response from eFaxJul 17, 2018
Hi DG Thanks for your feedback, sorry to hear you had some difficulty cancelling and issues wiith some cancel replies. Our canceallation process should be straighg forward, email or call to cancel Monday to Friday (8am to 5pm) and we will action yoir request. As to what happend in your case i will need to review and will fully investigate this internally on our end. Many thanks Denis eFax Support Team
Mian Khuram A.
Testphase aufpassen ein mal kredit kart daten in deren händen wird immer wieder unberechtigt benutzt , abgezockt und kündigung ist nicht durchführbar iregendwelche fehler und über kundenservice geht komische weise auch die kündigung nicht.
Response from eFaxJul 17, 2018
Hallo Mian Khuram Ali, Es tut uns sehr leid, von Ihrer Erfahrung zu hören, wir hoffen nicht, dass Sie eine bessere hätten. Wenn Sie möchten, dass wir uns weiter damit befassen, senden Sie uns bitte eine E-Mail an [email protected] und wir werden diese Angelegenheit für Sie vollständig überprüfen. Hoffe alle jetzt sortiert, wenn nicht, wie oben bitte lass es uns wissen. Vielen Dank das Denis eFax Supportteam
