eFaxReviews of efax.com

I am disappointed with myself for not viewing the reviews here before entering so-called "free-trial" - I have had the experience which is consistent with the reviews others have made here. I signed up for one month free trial but not satisfied with the services, so I tried to reach the customer service via e-mail for cancellation. I received e-mail message saying that they could only accept cancellation over the phone due to security reasons, but NO ONE has ever answered my call (and my subsequent e-mail has been ignored so far). Rather than wait and see until the first bill, I decided to cancel and replace the credit card, which I thought was the quickest and the most secure (but also inconvenient and uncomfortable) way to stop any unwanted future bills from almost fraudulent company. I would strongly encourage you to avoid this company!!!!

Very close to fraud: same here As the other reviews suggest, this service is truly hard to cancel. At first, the fax that I tried to send (and where I signed up in the first place), never worked for me. Unfortunately I forgot I was on 30d trial, so I was charged with the monthly service fee. I tried to cancel right after, via email - no response for days/weeks, repeatedly; via phone - couldn't get by the answering machine, auto-disconnect. Another month passed, another charge on my credit card. Would like to ask for full refund of all charges, as service never worked.

Very close to fraud! Service did not work for me. Now they try to not accept my email cancellation of the test period, trying - against the law - to call their call center first. They went ahead to charge my credit card. I strongly suggest to find another solution!

Ancien client de Popfax qui fonctionnait fort bien à un tarif très raisonnable de 50 € par an. Racheté en avril 2016 par efax avec un service plus incertain (des fax qui n'arrivent jamais sur ma boite mail alors qu'il n'y a d'erreur en émission). Mais le plus grave c'est que le tarif 2017 est passé à 110 € sans aucune mise en garde. Après 10 jours ils ne prennent plus en compte de réclamation donc pas de remboursement possible... J'ai engagé un échange de mails qui n'aboutira à rien, mais pour le principe je ne vais laisser tomber. C'est scandaleux.

I can verify exactly what everyone else is saying in their reviews: it's almost laughable how difficult they make it to cancel your account. They deliberately put you on hold, reportedly to wait for another representative who can cancel the account, and then the same person comes back saying that the other representative is busy and will call back today. Of course that never happens. This has been going on for a few days now and I still haven't been able to cancel my account. Don't sign up in the first place. Besides, the UI looks like it's from 2003.

I signed up for eFax as I needed to send an urgent fax from my home computer. After sending the fax, I cancelled the account straightaway. That was 2 months ago...since then, I have been charged. I called the company who did not want to give me a refund, but realised from my activity that I had only sent one fax. They agreed to refund the billing and cancelled my account. I never received my refund, and I received a new bill this morning. It said I had a credit (my refund that never came) so this month's bill was covered by that credit. I have emailed AGAIN to try and cancel and receive my refund. Do not use this company. Go to a place that can send the fax for you...they are not worth the hassle.

Not easy to cancel, no ability to cancel online, phone number continually says too busy to take call if you press option 1. Email was replied automatically three weeks after sending to say email queue too busy resubmit. I phoned again and having read earlier reviews pressed option 2 for sales and they then transferred me internally to cancellations ( 5 minute wait on hold) and cancelled account over phone. With payment via debit this is one company to avoid as they make it very difficult to cancel their services once signed up.

very expensive, poor customer service, no ability to cancel without calling customer service...endless loop.