eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Yves C.
Na twee keer contact te hebben gezocht met het Engelse kantoor heeft de Nederlandse tak het rap opgelost. Dank je Paula F.
Response from eFaxNov 29, 2019
Hallo Yves Bedankt voor je review. Het wordt erg gewaardeerd. Als er iets is dat u in de toekomst nodig heeft, aarzel dan niet om het te vragen want we helpen u graag verder. Nogmaals hartelijk dank eFax ondersteuningsteam
Abigail J.
Paula was very gracious and helpful on the phone identifying the problem.
Response from eFaxAug 24, 2018
Hi Abigail, Thanks for your review, brilliant feedback and great to hear how gracious and helpful Paula was, glad she could help and sort your issue. If you ever need anything in the future, please do feel free to let us know, we'll be more than happy to help. Wishing you a great weekend eFax Support Team
David S.
I had an eFax account for many years and always received good service and technical help when needed. When I had trouble cancelling my account because it was no longer needed, the advisor was very helpful and cancelled it without question.
Response from eFaxAug 24, 2018
Hi David Much thanks for your review, great to hear you always received a good service and had help when needed. We'll be sorry to see you leave us but do thank you for your custom for the many years you've been with us. Should your faxing needs change in the future, by all means please do consider us, we'd love to see you back. Really appreciate your comments and delighted to hear the customer service advisor that you spoke with was so helpful too. Many thanks eFax Support Team
S. G.
Unfortunately we needed to cancel our eFax service as we no longer needed it for the bank. Josipa M was extremely friendly and helpful and got it sorted out very quickly and efficiently. Thank you. Ballet Technologies Ltd
Response from eFaxAug 23, 2018
Hi S. Gray Really appreciate your review and delighted to hear Josipa was helpful, friendly, efficient and able to get you sorted so quickly. We will ensure to pass on your kind words and feedback to her, am sure she will be thrilled to hear your feedback and kind comments. If anything changes in the future please do consider us, we'd be over the moon to have you back with us. Many thanks for your custom eFax Support Team
Yukie
Had issues with being overcharged and then trying to get the refund from Efax. The process of a refund did take a while and we should never have been over-charged in the first place, but my review is based on the exceptional customer service I received from the customer representative, Elena. She was fully committed in helping us get the refund and consistently sent me updates and replied to my emails almost instantly. To be honest, I had half forgotten about the refund when she contacted me after several weeks to inform the refund had gone through. I am thoroughly impressed with her commitment and efforts to resolving this issue for us and can only say that, what would have normally been an irritating and tedious experience was made a lot less so and a lot easier to handle because of her genuine sincerity and efforts to help. I very much appreciated all your help Elena, thank you very much.
Response from eFaxAug 23, 2018
Hi Yukie We are absolutely thrilled that Elena has been able to help you so much and we are even happier to know you've now been finally sorted. Really appreciate your amazingly kind words and feedback about Elena too, this is brilliant to get and we will ensure to pass on your kind words and commentary - I am sure she will be over the moon to know what you've had to say and that you've been happy with her support. Should you ever need anything from us in the future, by all means do not hesitate to contact Elena direct or any member of our customer service team and we will be delighted to assist you. Much thanks also for your review again, and so happy you are now finally sorted. Many thanks eFax Support Team
hve
Heel klantvriendelijk.
Response from eFaxAug 23, 2018
Hartelijk dank voor uw feedback. Schroom niet om weer contact op te nemen met onze klantenservice. Wij helpen u graag verder op weg. Met vriendelijke groet eFax Support Team
customer
THANK YOU JHON FOR UR GREAT CUSTOMER SERVICE, A PLEASURE DEALING WITH YOU PAL. THANK YOU DANNY DMJ VEHICLE RECOVERY SERVICES
Response from eFaxAug 23, 2018
Hi Danny, Delighted to read your comments about John on customer service, we'll be sure to pass on your kind comments to him. Many thanks for your review also, much appreciated. If you ever need anything in the future please do not hesitate to contact John or ourselves, we'll be more than happy to help. Many thanks again eFax Support Team
Titilayo G.
Fazil made me aware of the efax service as I wasn't previously. The way he described it made me feel it is a service that will definitely come in handy for my business I am satisfied with the way he dealt with my queries.
Response from eFaxAug 22, 2018
Hi Titilayo Really appreciate your review and kind comments about the service and Fazil, we will ensure to pass on your feedback to him. If you need anything in the future please do not hesitate to contact us, we would be delighted to help. Many thanks eFax Support Team
