eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
efax.com
Website
efax.com
Category
IT & Communication
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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eFax was a great experience even from the beginning, when I have subscribed for 1 month of testing, and after 2-3 weeks I have already contacted a representative for support on making an annual subscription.
Faxes are being sent quickly, the confirmation comes via e-mail which is a great thing.
As a company user, I'm very pleased with the experience so far, also the customer support was great, always helpful and fast in solving anything. The phone app works perfectly on Android and iOS, the site works perfectly, also.
All ok, I recommend to all types of users, keep it up eFax!
Response from eFaxAug 31, 2018
Hi Ionut
Thanks for your review, we are absolutely delighted to hear of your positive experience and that all has been working so well for you. If we can ever be of assistance for you in the future please do not hesitate to let us know.
Many thanks
eFax Support Team
DE
Debbie
The customer service from eFax is excellent.
The customer service from eFax is excellent. My query was handled smoothly and professionally over the telephone and I received a follow-up email shortly after with all the information I needed. When I emailed the requested documentation, I received an initial acknowledgement followed by a personal follow-up email to confirm my request has been actioned. I am really impressed with the customer service which makes the user experience even better.
Response from eFaxAug 31, 2018
Hi Debbie
Thanks for your review, we are so happy to read your comments and feedback. Delighted to hear everything has been handled smoothly and professionally also. If we can ever be of assistance for you in the future please do not hesitate to let us know.
Many thanks
eFax Support Team
SM
Shiv M.
Not so good but not so bad!
Updates: After few conversations, at last they have refunded my most of charges. Thanks for taking care of my issues. Your support is not great but somehow considerable.
Suggestion: Kindly add a cancel subscription/pause subscription button in the control panel, so that user could directly choose or cancel their plans from the portal itself.
Original Comment was: They are crap. I've singed up them just to try out. Later on, I get to know that, they have charged me 15$ for two continuous months. I've searched the site everywhere, I found no option for deleting my card or deactivating it. I contacted them with mail from my registered email but received same copy paste mail. Unexpectedly, they again charged me same. Now, when called them for the details, they just cancelled my account, now I'm even not able to login...
NEVER RECOMMEND
Response from eFaxOct 10, 2018
Hi Shiv M
Thanks for your review and very sorry to hear you feel this way about our service, its not great to hear, but we would be very interested in your feedback and would like to investigate your account to help us better understand your individual experience.
Please do note, regarding charges - only accounts that are active (and on a subscription service) will be billed, if you've signed up to our eFax 30 day free trial and not cancelled (or forgot), this might explain why you were charged and why you saw continuous payments of $15 being debited from your card, we do explain on signup what charges will apply after the first month and that you can cancel anytime also. Regarding deactivation of service, this can be done by contacting us via email or phone.
We have sent you a private message requesting you to provide us with your eFax number or customer id so that we can look into this further and help explain your comments raised and should there be anything unanswered or needing to be resolved, we can look to assist you further. Please do look to send this information and we will be back in contact.
Many thanks
eFax Support Team
Update 14/9/2018 @ 6.05pm - Hi Shiv M, just following up, we reached out to you 15 days ago to see could we assist and talk more about your account and review to see could we assist but have not heard back from you to date. We are more than happy to investigate and look into any issues you might have and help answer any unanswered questions you might have. If you would like this, please do let us know your fax number or customer id (privately) and we can look into this further for you. Many thanks, eFax Support Team
Update: 28/9/2018 - Hi Shiv M, we unfortunately still have not heard back from you publicly here or privatley. You have mentioned about billing issues which we have offered to review and should there be any wrong, we will ensure to make it right. In order to that we do need to know some account information to locate your account. Should you wish for us to assist you further please do let us know. Many thanks, eFax Support Team.
Update: 10/10/2018 - Hi Shiv M, thanks for providing us your customer id and email to help us locate your account and glad we could look into this matter and resolve it for you. Should you wish for us to assist you further please do let us know.
Many thanks,
eFax Support Team.
ML
Ms Lucy W.
Great customer service received from…Josipa.
Great customer service received from Josipa. I would have no hesitation in recommending this company.
Response from eFaxAug 28, 2018
Hi Lucy
Delighted to hear of the great customer service received from Josipa, much thanks for your review and 5 stars too, we really appreciate it. Many thanks also in advance of any future recommendations. If you ever need anything in the future please do not hesitate to contact ourselves.
Many thanks
eFax Support Team
AB
Adrian B.
Great Customer service from Mihaela N
Great Service if you still occasionally need so send a fax. Just spoke to Mihaela N. in customer services and she was wonderful.
Response from eFaxAug 27, 2018
Hi Adrian,
Really appreciate your review and thank you for the 5 stars. Delighted to hear Mihaela in customer service was wonderful, we'll ensure to let her know.
If you ever need anything in the future please do not hesitate to contact ourselves.
Many thanks
eFax Support Team
LO
Lorenzo
Disdetta tardiva.
Durante il periodo di prova, ho provato un paio di volte ad inviare un fax ad un numero verde, fallito entrambe le volte.
Poi, non avendo più usato il servizio, mi sono dimenticato di disdire il rinnovo automatico.
Ho scritto il giorno del rinnovo, e mi hanno risposto di chiamare il servizio clienti al telefono. La signorina, a cui ho spiegato che non ho mai usato il servizio, e che non mi serve più, mi ha annullato l'iscrizione, dicendo che però non poteva fare niente per rimborsarmi il costo mensile già prelevato.
Il voto deriva dai problemi tecnici con i numeri verdi e soprattutto da questa scarsa disponibilità.
Altre aziende più serie sono molto più elastiche in questi casi.
Response from eFaxAug 27, 2018
Salve Lorenzo,
Grazie per la sua recensione, ci dispiace che abbia avuto una brutta esperienza. Cercheremo di esaminare ulteriormente il suo caso e la ricontatteremo.
Grazie mille
Servizio clienti eFax
TD
Tommaso D.
Servizio clienti cortese ed efficiente
Servizio clienti cortese ed efficiente
Response from eFaxAug 27, 2018
Ciao Tommaso,
Grazie mille per la sua recensione! È bello sapere che ha trovato il nostro servizio clienti efficiente e cortese.
Se dovesse avere bisogno d'assistenza in futuro non esiti a contattarci.
Grazie mille
Servizio clienti eFax
CO
Colin
No Reservations, Excellent Service
From my experiance with eFax I would recommend them for someone who needs an eFax service.
I was dealt with very professionally and in a courteous manner by Ola when I contacted the company.
Response from eFaxAug 24, 2018
Hi Colin
Much thanks for your review, great to hear of your excellent experience, we love to hear this type of feedback.
We will ensure to let Ola know how professionally and courteous you thought she was too, she'll be delighted.
If you need anything in the future please do not hesitate to contact ourselves. Have a great weekend.
Many thanks
eFax Support Team
