eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sudha P.
Very Helpful Chat by Joke
Response from eFaxJan 5, 2022
Hello Sudha Prasad we are very pleased to hear that Joke provided you with an excellent service and we appreciate you for sharing your experience here with us. We will ensure to forward your feedback to Joke and should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Ahmed
Lyra provided professional help and has solved all my problems, Thank you so much.
Response from eFaxJan 4, 2022
Thank you, Ahmed, for taking the time to provide us with such a wonderful review! We will be sure to pass your kind words along to Lyra, and should you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Jiang J.
good . it's helpful.
Response from eFaxJan 3, 2022
Thank you so much for your wonderful feedback Jiang Jenny . We appreciate you for sharing your experience. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Christina M.
Excellent customer service I ended up canceling, because I just didn't use it, but if it were something I had more use for this is a very great service. Very easy to use! Joke was very helpful! No issues while canceling, no issues at all! Thanks!
Response from eFaxDec 29, 2021
Thank you so much for your wonderful feedback Christina. We are very sorry to hear that you wish to go but we are very pleased that your cancellation with Joke was a smooth process. We will ensure to forward your feedback to Joke and should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many thanks, stay safe, and happy holidays! efax Support Team
Marlene I.
Hi, Mohd was excellent in helping me get my efax up and running.
Response from eFaxDec 27, 2021
Welcome to eFax and thank you for the great review, Marlene! We're glad to hear everything is ready to go, and we'll be sure to pass on your kind words to Mohd! If you need any further assistance please let us know at [email protected] ! Thank you and Happy Holidays. efax Support Team
Robert G.
When my old eFax app wasn't behaving, I called in and received detailed, extensive help — LIVE, not a chat! — from a VERY knowledgeable professional. Mohd answered every question clearly and provided simple guidance to resolve every issue and get me updated. This service alone was worth the annual fee!
Response from eFaxDec 27, 2021
Hello Robert. Thank you for taking the time to leave a positive review. We always appreciate the feedback and are very happy to hear that Mohd was able to resolve your issues. We will pass it along to Mohd. If you have any further need of assistance, please message us at [email protected]. Thank you and Happy Holidays. efax Support Team
Alex Lon P.
Marie was wonderful and helped me very quickly! Reference #: 55928228
Response from eFaxDec 26, 2021
Thank you for the 5-star review Alex. We are happy to see that Marie was able to resolve your issue. Your feedback is always appreciated. If you have any further need of assistance, please feel free to message us at [email protected]. Thank you and have a safe and happy holiday, efax Support Team
Thom F.
Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax, a Consensus Cloud Computing brand. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. then, I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to efax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat." I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing from eFax in over a year. No cancel notice from last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter. Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.
Response from eFaxDec 24, 2021
This is not the impression we would like you to have, Thom. We would like to look into this issue with you further if you can reach out to us at [email protected] we will be happy to assist with closure and a review of the billing. Many Thanks, Stay safe and healthy, eFax Support Team
