eFaxeFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Saz I.
Glen R was very helpful and resolved my issue in record time. Very impressive.
Response from eFaxFeb 3, 2022
We are glad to hear it, Saz! We will be sure to let Glenn know, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Have a great day and stay safe, efax Support Team
Rachel H.
Extremely helpful chap called Patrice assisted me today. Very helpful, patient (as I kept him for an hour) talked me through everything step by step to get us back up and running! Super polite and pleasant to deal with, I wish everyone was as helpful as him :-)
Response from eFaxFeb 2, 2022
Hello Rachel Haymes, Thank you for taking the time to leave the wonderful 5-star review. Your feedback is very much appreciated and will be passed on to Patrice. If you require any assistance please feel free to message us at [email protected]. Have a great day and stay safe, efax Support Team
Chieko A.
Pauline from the customer services was very friendly attitude and professional manner to solve our request and quick response back.
Response from eFaxFeb 2, 2022
Hello Chieko, This is wonderful news! We truly appreciate you taking a moment to send such a fantastic review of your customer experience working with Pauline. We will be sure to share your kind words of appreciation with Pauline. Should you have any additional questions or require further support, support, please let us know or message our Social Team anytime at [email protected]. Many Thanks. Stay safe and healthy, eFax Support Team
Hilda G B.
Moe was extremely helpful in taking care of my problem with Efax and my account. I appreciate all his help and the information he provided. Thank you Moe!
Response from eFaxFeb 2, 2022
We are thrilled to hear about your experience, Hilda! We will be sure to pass it along to Moe, and if you need any further support please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Ken
Short waiting time, efficient automated system to get me to a live customer service representative, great service to get the matter resolved.... all in all a pleasurable experience!
Response from eFaxFeb 1, 2022
Thank you so much for your wonderful feedback Ken. We are very happy to hear that our service provided you with prompt support and a great experience. We appreciate you for sharing your feedback and should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Barb
Just had an excellent call with Russ in Tech Fax Support/Customer Service!!! Not only did he answer my questions regarding several faxes sent to my account, but he clearly explained the safety of sending/receiving faxes. He was friendly and considerate and I greatly appreciated his help. He literally saved me as a customer for eFax. Thank you Russ!!!
Response from eFaxFeb 1, 2022
Hello Barb, We are happy to hear that Russ was so helpful. Thank you for taking the time to leave a positive review. If you should require any assistance, please feel free to message us at [email protected]. Many Thanks, Stay safe and healthy, eFax Support Team
Barbara T.
Joke was able to help with my issue. Clear and concise instructions. Problem solved.
Response from eFaxJan 31, 2022
Thank you for the great review Barbara, We will certainly pass this wonderful feedback to Joke and if you need any further assistance at all please do not hesitate to reach out to us at [email protected] Many Thanks, Stay safe and healthy, eFax Support Team
Wallaby E.
Glaiza is an amazing customer service representative! Very thorough, kind and professional, you should be proud to have such amazing employees!
Response from eFaxJan 31, 2022
Thank you so much for your wonderful feedback Wallaby, We are very pleased to hear that you have received a positive experience with us. We appreciate you for sharing your experience here with us and we will ensure to forward your feedback to Glaiza. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
