Edward JonesReviews of edwardjones.com

I've had my 7 figure IRA with Jones for years (because the area Schwab office closed), and am less than pleased. My Jones rep keeps less than standard hours, and even worse, is not standing by a Jones IRA distribution mistake. My Jan, 2025 distro was deposited in late Dec 24, making part of my 2024 tax year, not the 2025 year that it should have been. His office said the mistake was new software, and nothing they could do. Basically a "tough sh1t, sucks to be you" attitude. Schwab was so much better.

So far Brian Ramaker has done well over the last 5 years. Financial planning isn’t what I do so I just let him do whatever he’s thinks best and I’ve gotten about 14%|year

My Edward Jones rep lied throughout our work together. I had medium risk tolerance, but investment strategy she put in was aggressive. When I planned to move to another firm, she said there was no penalty to move my money from an EJ Roth IRA to another firm. Then when my transfer went through, EJ charged a $95 termination fee. When I raised this concern with my local EJ rep - without swearing or raising my voice or being unruly - she said she was becoming emotional and hung up on me. When I asked EJ customer service, they said "You're free to move your money without penalty," while immediately reiterating the $95 fee was standard. You can call a penalty a fee, but that feels like intentional misrepresentation when my rep could have clarified there would be a termination fee. I was hoping I wouldn't have to leave this review, but it is clear the issue goes beyond my local rep and is part of the company playbook. I'm very happy my time with Edward Jones is concluding, and I would advise anyone looking to invest to go elsewhere.

We are still trying to TSF. Funds from ED.JONES OFFICE: This time it is Interest on GIC"S that matured on Aug.5th& 9th 2024 in an amount over $6300.00. To date the interest has been requested 2X by A Financial Planner @ RBC. The last Statement that was received about the Funds invested in this Account, was impossible to understand..The Amount TSF was less the Interest Due..What is this new Advisor DOING WITH OUR MONEY?? We should not have to go to this Office & Demand Funds that belong to US...The Reason for why we want to close the Accounts at ED Jones was explained to this New Financial Advisor, Both my Husband & l are at an advanced age of 94 & 90yrs. To make our Estate simpler for our Son when we are no longer here..The Request for The Investments Held @ this office has taken Months to complete...This is incomprehensible: The two people running this Office in Woodstock, Ontario Canada are very Incompetent ..STAY AWAY

Bullying, made to feel inadequate from my advisor who I pay well when I raised concerns. I was basically fired from EDWARD JONES my account put on hold and although I continue to pay fees, there was no longer any service unless I want to sell something. If I wanted to sell, there would be no advice given. UnBelievably, unprofessional, terrible service And when my concerns raised with a senior complaints official, they just supported the advisers and said I was wrong and that they couldn’t believe their advisors would behave that way

When I closed my company I had to get a new company to take over a retirement account. I was recommended to Edward Jones by the payroll company I used. I spoke to the advisor at Edward Jones and agreed to deposit the account in their company with a one time fee of 4000.00 so I wouldn't pay a monthly fee. Once the money was transfered, the advisor put me into front loaded accounts that cost me another 4-7000.00. When I looked at my first statement I noticed the missing funds and called the advisor. I was told to get into their special mutual account funds that this was standard, and he did not profit himself from this sort of a transaction.. At this point I wasn't trusting the advisor and asked one of my clients who is the president of a private bank. I told my friend what happened to me and he said what I was told was not true. I waited a few years until the account about broke even and got out. I went to my bank, the advisor was free, he was careful to make sure I was aware of all fees. I'm lucky I got out with almost all of my principal investment and now I have a advisor who is truly concerned about my account. Pat Bedford Hills, NY

In trying to protect my mother’s money from any unscrupulousness, I actually delivered her into the lion’s den, the lion being an Edward Jones advisor located in Thornebrooke Village in Gainesville, FL. He flat out lied to her face about how she’d be choosing what level of investment risk she was interested in, that her money was completely safe with them. Well, here we go: He slipped in a document amongst her 30-something page contract. That document happened to be a TRUST giving Edward Jones complete control of her money. He also lied during an inquiry as to when it was he asked her for beneficiary information. The unscrupulousness doesn’t stop there, unfortunately. This “advisor” drew up documents in a different state - Missouri (!) - so that its rules would supersede Florida’s, the state she resided in. Of course, this wasn’t mentioned to my elderly mother and it, too, was slipped into the 30+ page, front and back, so we’re actually talking 60-ish. I’d be willing to bet the Missouri trick is nothing new and has been used before on ‘vulnerable’ people. She trusted this guy - he was solicitous of her, nice to her, seemed sure of himself, and it never entered her mind he’d do anything but what he said he’d do. But, he did. Absolute unscrupulousness, not to mention elder abuse. *I wish I could tell you the benefit to EJ or to one of their advisors about a contract in Missouri (are there other states they also use?). I only know that it was to supersede Florida law, and she was not told about it.

At first initial meeting, and with us explaining our intentions and desires, everything seemed very positive and they agreed to accept our money and us as clients After approximately 7 months, I received a phone msg. to give him a call at my convenience. I called and was asked "Where would you like me to transfer your money too"? WHAT ??? I was told that our "money would be better suited in an interest bearing checking account".."that most of his clients had that much money in their personal checking account"..."he wanted to keep his client base around XXX of larger dollar investors and was now going to concentrate on some sports figures" Bottom line...he wasn't making ENOUGH money off of our money and our account was not worth his time