Edward JonesReviews of edwardjones.com

My experience with Edward Jones was that they are highly skilled salespeople first and foremost—and that their loyalty seemed to be to Edward Jones rather than to me as the client. I came to realize that I wanted a true fiduciary relationship where my interests came first, and that there are other firms and advisors with very different fee structures and approaches. The fees I was paying were extremely high, and I wish I had understood the full cost sooner. I am incredibly grateful that I educated myself enough to recognize that I had other choices and got out when I did. Do your research before entrusting your retirement savings to anyone. Understand exactly what you're paying in fees and expenses, and don't be afraid to ask hard questions or get a second opinion. And if you're being told that you just need to give it "a few more months" for things to turn around, take a step back and investigate your alternatives before accepting that explanation. I learned an expensive lesson—but I'm grateful I learned it before it cost me even more Be especially beware of inhouse products/ services they " offer" sell!!!!!

Wow an not good want you to come in and fill out forms every day seems then I just stopped going an he threatened tho put my fund on hold for them

If you want to deal with amateurs that are nothing more than a lackey for their HO, then this is your company. I asked the rep about fees and commissions and she said it was imbedded and I wouldn't see it. That's BS. I have now lost almost $20K in cash value on my T Bond. She basically lied to me. This is definitely the worst financial company that is out there. Stay far away from them.

I was happy with my advisor and when he left EJ I wanted to go with him. Trying to get my money and investments transferred over from EJ was a nightmare. My smaller accounts were transferred with a little delay but my largest account took over a month to transfer and I was constantly getting a runaround from them with various unsubstantiated excuses. It is funny how the transfer into EJ was quick and seamless but when trying to transfer out they put roadblocks up and used delay tactics. I just want to point out that the advisor that took over my account when my initial advisor left was very helpful and tried her best to help expedite the transfer but their back office was not helpful at all. I had to resort to calling their customer relations to try to get some answers but it still took awhile. Based on this experience I would never recommend EJ to anyone.

When you wake up and you are ready to move away from Edward Jones, be ready for a fight. This company makes everything so difficult. The branch office wants to blame the home office and vice versa. It should not take 30 days to move from one company to another. Don't be fooled by the fees. Learn how to do math, Edward Jones is EXPENSIVE and for what, you can get the same advice from google

Terrible experience — everything was stuck until Av-ex Bri-dges sorted all

Would give negative stars if I could! I had an account with Edward Jones since i was a teen. I’m now 48. When I received my most recent statement I saw the account value said $0. When I looked at the activity it said it was transferred to escreatment. I called for an explanation they said a letter had been sent out saying that I needed to take some kind of action to consider the account active. Since there was no “activity” on the account it was liquidated and sent to the state. I called the state to ask them to send it back to Edward jones but they said Edward Jones would have to submit a holder refund request to the state to get the funds back. I informed Edward Jones and requested they do so, but they refused. Edward Jones obviously does not want to keep their long time loyal clients. The only thing they do is send a letter and hope something happens. I get they have to follow state law but If I was one of their advisors and I had a $35k account about to go bye bye I would knocking on my clients door at midnight to make sure they knew. I guess I’m not worth keeping so when I finally get my money from the state that is now sitting there earning nothing, I will be happy to take it somewhere else. The account was set to reinvest dividends. As far as I’m concerned that is ACTIVITY!!

Trusted Edward Jones and advisor Shane Jacksteit with most of my savings (including retirement). A deeply troubling experience others should know about. My husband and I have had numerous issues with Edward Jones but here are some major ones. In late 2024, I was recommended to roll over a substantial retirement balance from my employer 401(k) into Edward Jones IRAs. No alternatives were discussed. No comparative analysis of fees, tax consequences, or legal protections was provided. The rollover form was presented for a quick signature after the rollover recommendation had already been made and the decision had been influenced by Mr. Jacksteit's framing. The rollover was advisor-initiated but the form was phrased as client-initiated, and does not reflect our phone conversation. The same form contains a printed acknowledgement that the advisor has a financial incentive to recommend rollovers because they generate compensation for Edward Jones and the advisor. This conflict was never disclosed before the recommendation was made. Significant stock positions were sold citing diversification, but proceeds sat uninvested for over a year with no reinvestment plan. Commissions were not disclosed. When we sought to transfer accounts elsewhere, we were told everything required liquidation, with no distinction between transferable and non-transferable assets, causing unnecessary tax consequences. Edward Jones denied all wrongdoing. The dispute was escalated to the Managing Partner, Chief Compliance Officer, and General Counsel. No response was received from any of them. Our accounts were also closed during active dispute without any prior notice. We have been locked out of our client portal for months and cannot access our own statements, tax documents, or transaction records. Our repeated requests for these documents and restoration of portal access have been ignored. Call recordings that would show what was actually discussed have not been produced despite repeated requests. Edward Jones paid a $50 million SEC penalty in August 2024 specifically for failing to preserve electronic communications. That pattern continues. In December 2022, FINRA fined Edward Jones $1.1 million for purging phone records, misrepresenting to FINRA that records were unavailable, and failing to alert FINRA once it learned of its own failures. Edward Jones has also faced the following verified regulatory actions: a $17 million NASAA multi-state settlement in January 2025 for moving clients into fee-based advisory accounts without adequate supervision (the same pattern of conduct my husband and I experienced); a December 2024 FINRA action requiring $4.4 million in restitution for mutual fund overcharges; and a June 2025 NASAA settlement in which Edward Jones was found to have charged more than $11 million in excessive commissions on over 780,000 small-dollar trades, the largest share among five firms sanctioned. As of today, Edward Jones has on record 173 regulatory actions and 150 arbitrations. These are not isolated incidents. Edward Jones has continued to face sanctions despite prior penalties, suggesting these practices are systemic rather than accidental. Complaints have been filed with multiple regulatory bodies. Our experience with Edward Jones has been evasive, dismissive, and feels very predatory toward clients who are unaware of their rights. Approach this firm with extreme caution.