Edible ArrangementsReviews of ediblearrangements.com

Horribly incompetent ordering process. From their online ordering to their phone customer service

Was hoping to send coffee and cream strawberries. Ordered yesterday but found out today that they had no coffee? Clearly a management issue. If it’s a popular order then keep your supplies coming. No offer to try another store. Staff was overwhelmed. Thanks. I’ll go elsewhere. You are unreliable and poor customer service.

If I was able to leave a zero I would have. The worst company I have ever dealt with. I ordered a bouquet of flowers and some cakes and chocolate for my mom for Labor Day. It was to be delivered on Saturday September 3. My mom to this date has received nothing. I paid 140.00 dollars for this order. I have emailed the company twice and have not gotten a response. Never again will I use this company and neither should you. I DO NOT recommend this company to anyone. The worst!!

Placed order which arrived without all items delivered and the chocolate strawberries and cookies were all tossed around inside the box. Emailed twice regarding not receiving all product but no reply. My guess is most people don't ask their gift recipients exactly what they received and they get away with this a lot!

We ordered birthday gift set for our sister to arrive on her birthday by 5pm on 8/28/22. Our instructions were to leave inside the ENCLOSED porch in case she was out celebrating her birthday with other family members. This is a safe neighborhood no porch pirates. The gift set was not delivered because no one was home. Why would they accept my delivery instructions if it was against Corp policy? I paid $9.99 for delivery and $8.99 service fee? Total $18.98 for delivery fees. Next day same issue, except it was delivered with nobody home? I called to ask why you couldn't deliver the day before as per my instructions but it's ok today. The manager Emily said she was doing me a favor against Corp policy. So I should be thanking her. Really? Just a small Goodwill gesture could have been offered like add a balloon or a small sample box of chocolate to satisfy an unhappy customer, or God forbid a small price adjustment in the ridiculous delivery and service fees. The distance for delivery was less than 1 mile from the Bayport NY Store. We have ordered in the past for birthdays, funerals, graduations etc. We're done with Edible Arrangements. I'll patronize my local merchants going forward who do very similar products and also deliver nationwide.

RE: STORE IN LEXINGTON KY. Horrible customer service. They failed to deliver a bday present that I ordered a month in advance. Called me at 5:45PM the day of, saying delivery wouldn't be completed and when I asked for it to be delivered first route tomorrow they said that wasn't possible either and maybe its best I pick up. I am in Boston, who would I pick up. Besides, I paid for delivery for a reason. The staff who called gave me a worldwide of excuses and said that she'll call me tomorrow around the same time (5:45PM) if it can't be delivered. This is unacceptable! The least they could have done is said that for sure this will be delivered tomorrow. HORRIBLE! ** Called corporate, lady was nice and just said ok I Called the store and it's scheduled to be delivered tomorrow.

Terrible. I received a fruit bouquet, flower bouquet and Godiva Chocolates as a gift. Fruit was past its prime, flowers were wilted, chocolates were OK. I called to complain. They sent new flowers, no fruit and the bouquet of roses with Alstroemeria was in worse condition than the first bouquet. I'll never, ever order from them! I stopped short of letting the giver know; she would feel awful.

I paid $119. For the worst service. They lie and say the business was closed.