Edible ArrangementsReviews of ediblearrangements.com

Failed to deliver, failed to notify, failed to respond to complaint, had to ask for a refund.

My wife and I drove to the Longview location to buy a gift for her co-worker. The website showed the store closed at 7pm. We arrived at 6pm, an hour before closing, only to find the lights off, and no employees in sight. The sign on the store window showed the store closed at 7pm also. I can understand closing a few minutes early to clean up, but over an hour early? I will guarantee that we will never shop there again.

Bought an edible arrangement for my neighbor to be delivered today for her birthday. She's hard of hearing so I input my apartment as the designated delivery. I've just received a delivery notification for something that never was. When I called the number attached to the email an answering service told me they're closed for the day. So how exactly was my arrangement delivered if they're closed for the day? Edit: it eventually arrived the day of but my rating stands because I had already panic bought a bouquet of flowers. Which I feel I wouldn't have had to do if the contact number given to me worked and someone on staff could have helped either find my arrangement or come up with another solution for my dilemma.

I spent $85 to send a Christmas present to my father. It was 12 chocolate dipped strawberries supposed to say let it snow. It took two days to get to him. They weren’t even in the right order to spell. Let us know and all the chocolate was melted…. Will never buy again

I would give zero stars if possible. DO NOT WASTE YOUR MONEY. I placed an order as a gift for delivery to mark a special occasion. I requested it be delivered in the morning because it was going to someone at a school. I checked the tracking throughout the morning and it always said, "Out for delivery. Five stops away." Literally, for seven hours that's what the tracking showed. I called midday only to get a voicemail saying, "If you are calling about an existing order, please hang up and check the order status online." Checking status online wasn't helpful. I stayed on the phone and was hung up on four times before I finally got someone. I explained that the school closes at 3pm and the order needed to arrive before then. I was told they would try but no guarantees. Interestingly, the online status changed to "Delivered" at 2:57pm. However it had not been delivered. It was finally delivered at 3:45pm and was no longer chilled and the chocolate had melted off the fruit in December. I called the store to complain and was immediately hung up on three times before someone came on the line. I was told they have proof it was delivered at 2:30pm. I know that is false because I went to the school at 3:15pm and it was not there. Unbelievable that a National chain would go to such lengths of deception to cover up their poor service. I will never order from Edible Arrangements again.

I ordered a birthday gift for someone. Despite having the correct address and claiming they don't deliver to a neighbor in the event that you aren't home, they delivered to the wrong person at the wrong building. When the correct recipient eventually got the present from her security guard it was melted and inedible. I have tried contacting them multiple times and nobody will get back to me.

I would rate 0 if it allowed.I ordered my husband a BDay basket for his Bday and the store called twice to say that they were out of certain things(this basket cost over a 100 dollars)and that I just had to get what they had.Ok fine it’s already paid for and I had no other options(which is terrible customer service on their behave)so I told the employee(Ruby)that I needed delivery after 3 because we were working that day Well I guess she didn’t put it in the notes for the delivery driver and he came at 1 and called to say that he was going to just leave it on the porch I declined and I watched him on my cameras come back and snatch it off the porch and leave.I don’t know if they can find good staffing because the place is staffed with teenagers(with poor customer service)and the driver looks like he drinks heavily in his spare time.I will NEVER support this business again and I was a regular customer!!!!

Placed an order during the time the store was closed yet they were still listed as open and taking orders through website and Uber eats. Put in a request for a refund and got a message stating the store manager would “review” in 48 hours to see if i could get my money back. Tried to call customer service and was on hold for over 30 minutes which is ridiculous for an overpriced fruit company. Some of the worst customer service I’ve ever seen or received. Charging all that money for some fruit but can’t properly communicate with your customers who keep you in business. I will never order again in my life!!!!