Mike
This company has ripped me off again…
This company has ripped me off again charge me for the same order still charging me did not refund me, regardless of what they stated before they reply on here, but none of it is true. I did not receive a refund. They tried to partially refund me, but they still kept more than half of my money and I received nothing and they sell stuff they don’t have. This is a scam company. I got nothing but a computer generated response. No follow up from anybody of any kind of sense at all. It is a rip off company they have ripped me off. They kept half of my money, regardless of what they say. I still haven’t yet to speak to a person. *******UPDATE AFTER POSTING THIS REVIEW AGAIN THEIR EXCUSE WAS THERE WAS A SYSTEM “GLITCH IN PROCESSING” MY REFUND (pretty convenient)AND THEY NOW MANUALLY PROCESSED IT THREE DAYS LATER THESE PEOPLE HAVEN’T MESSED UP MY MONEY A FEW TIMES ALREADY AND MADE 5 FOLD ON MY MONEY…. THIS COMPANY ALWAYS HAS AN EXCUSE BUYER BEWARE.***** in regards to their claim that once identified it was updated and repaired that is not true. I called and complain, and the man in the refund be careful this company is not honest.!!!!!!
Response from eCosmetics.comOct 13, 2026
We sincerely apologize for the frustration and loss of trust this experience has caused. A system issue prevented your refund from processing as intended. Please rest assured, once identified, the refund was manually issued successfully. We understand this does not undo the inconvenience of the delay. We also recognize your concerns about communication and not having spoken directly with a representative. We respected your previous request for no further contact but regret that this left you feeling your concerns were not personally addressed. Please contact us if you have any concerns; our team is available Monday through Friday from 8 a.m. to 9 p.m. EST and Saturday and Sunday from 9 a.m. to 7 p.m. EST.