Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Website
ecosmetics.com
Category
Cosmetics & Makeup
Location
Pompano Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 56% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Had the product I was searching for at a good price. Didn’t have others I wanted to buy here.
Response from eCosmetics.comOct 23, 2026
Thank you for your feedback! We're glad you found the product you were looking for at a good price. We appreciate your support and hope you'll find more products you'd love on your next visit! If there's anything we can do to improve your experience, please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
DP
Donna P.
Variety of cologne was very nice
Variety of cologne was very nice, prices are great!! Website very easy to work.
Response from eCosmetics.comOct 23, 2026
Thank you for the 4 stars! We are so happy to hear you had a positive shopping experience with us. Is there anything we could have improved that would have made this a 5-star experience? Please let us know. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
JS
Jane S.
Good discount code made it possible to…
Good discount code made it possible to purchase 3 bottles rather than one
Response from eCosmetics.comOct 22, 2026
Thank you so much for your wonderful review! We're so glad you were able to take advantage of a great coupon.
We truly appreciate your support and would love the opportunity to make your next experience a 5-star one! If there’s ever anything we can do to assist, our Customer Care team is always happy to help. We are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.
KM
Kathryn M.
From “Buyer Beware” to Reconciliation
Edited October 2, 2026 to reflect conversations with ecosmetics, original review below: I have received the product as ordered. It came perfectly. Once I submitted my review and a BBB complaint on September 30, 2026, I received a call and an email the next day, confirming that the product would be arriving the next day. “In shipping,” as described in their FAQs, apparently means that the facility has not received the product, not that “the facility has received [the] order and [they] are preparing it for shipment.” I have since asked them to make this sentiment clearer, as I personally found the language confusing. I was also given approximately $55 ($30 for the trouble, $25 that was apparently sent previously that I never received due to the delay) in store credit, which I have accepted to in an effort to establish good will. All this to say, the customer service manager really did do everything they could to make this right, and for that reason, I am willing to give this company another try. I was not asked to change my review or rating, but I do want to be transparent that such events have occurred in the last two days, and the expeditious response has changed my rating. It is still disappointing that it came to this point (hence the 4-star rating), but overall, I would trust to do business with this company again.
Original review with 1 star rating: I ordered skinbetter science alpharet on September 7, 2026. For weeks my product has been listed as “in shipping.” It wasn't until i reached out to the company (via phone since they didn't respond to my multiple emails) when i learned that they actually didnt have the product at the time I ordered it and was waiting on the shipment to arrive to their warehouse to send out the orders. No where was it disclosed that this was the case when i ordered the product, whether it be something like a pre-order or even a disclosure on the website that this product would not be sent until a much later date. In fact, when i did call them, they could not give me a date for when the product would arrive at their facility or even an estimate of such. In fact, they have not sent any sort of update, apology, or notice via email in the last month regarding this issue. They did offer a refund, but i still need the actual product. I am giving them one more week and will then request the refund. It was purely deceptive on their end selling a product they did not have in their possession or, at the very least, knew when that product would come into their possession. The reality is that they are blatantly violating the UCC without their disclosure of the delay on the website or the notice after the fact that there would be a delay despite knowing such information and not informing their customers unless approached. Buyer beware of this company’s shady practices.
Response from eCosmetics.comOct 2, 2026
Thank you for taking the time to share your concerns and for giving us the opportunity to address your experience. We sincerely apologize for the frustration caused by the delay with your order and our delayed email responses.
Due to a recent surge in email volume, our Customer Care team has been experiencing a significant backlog. We understand how frustrating it is to wait for assistance when your order is already delayed. Our team is also available by phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.
Our standard shipping timeframe is an estimated 2–8 business days, although delays can occasionally occur due to inventory availability or higher-than-expected demand. When an order experiences an extended delay, an automatic email notification is sent to help keep customers informed. Due to increased demand and a longer processing timeframe, the item you ordered has recently been updated to a pre-order status, and our website has been updated accordingly.
We are happy to report that your order shipped with expedited shipping on October 1 and is currently expected to be delivered today, October 2. A member of our Customer Care team has also reached out to you by email and phone with this update.
We sincerely apologize that your experience fell short of the service we strive to provide. We truly value your feedback and appreciate the opportunity to address your concerns. Please reach out to our Customer Care team if you need further assistance.
SA
Sharon A.
I did not really care for it
I did not really care for it. It would not take my debit card, but took my husbands debit card. Same account!
Response from eCosmetics.comSep 29, 2026
Thank you so much for your 4-star review! We're sorry to hear you had trouble using your debit card at checkout, but we're glad you were able to complete your order. We truly appreciate your feedback and hope you love your purchase!
IV
Ivan
Prices without coupons are too high
Prices without coupons are too high
Response from eCosmetics.comSep 21, 2026
Thank you so much for your review. We truly appreciate your feedback regarding our pricing. We’re always working to provide our customers with great value through competitive pricing. We also have several coupons available if you sign up for our promotional emails.
One of our Customer Care representatives has reached out to you directly to assist with this. If you need assistance, you can reach our Customer Care team by phone or email Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.
MP
Miguel P.
Fast approved and shipped! Some difficulties with the site
This time my order was approved easy and shipped really fast! I just take a star off because of some difficulties with the site. i keep getting trouble accessing my account from devices other than my phone (it just doesn't let me log in, showing "too many attempts" error with a single try), and some errors during payment, so i have to reset my password everytime i want to make a purchase. Other than that, really happy with deals and coupons!
Response from eCosmetics.comSep 21, 2026
Thank you so much for your wonderful review! We’re thrilled to hear you received such quick service and that your order shipped promptly. We sincerely apologize for the difficulties you’ve experienced accessing your account from different devices and during checkout.
Our Customer Care team has reached out to you directly to further assist as we would love to make your future shopping experience as smooth as possible. If you need to reach us, our Customer Care team is available by email and phone Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.
DS
Denise S.
Great prices and fast delivery!
Great prices and fast delivery!
Response from eCosmetics.comSep 17, 2026
Thank you so much for your wonderful review! We’re thrilled to hear you were happy with the great price and prompt delivery of your items.
We truly appreciate your support and would love the opportunity to make your next experience a 5-star one! If there’s ever anything we can do to assist, our Customer Care team is always happy to help. We are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.
