eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 20, 2026

Thank you for your feedback. We sincerely apologize for any inconvenience you have experienced with our company thus far. We have received your order cancellation request, and your order was cancelled. We can assure you that customer satisfaction is our top priority, and we have reached out to you for further assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 19, 2026

Thank you for your feedback, and we truly apologize for any inconvenience. Upon reviewing the order number referenced, it appears that this was placed on October 5th and shipped the same day. This package was delivered on the fifth business day, October 9th. It does appear that we assisted you with a previous order that was delayed and ultimately cancelled at your request. If you need further assistance with either of these orders, please don’t hesitate to reach out to us. Our Customer Care representatives are available via chat, email, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 16, 2026

We’re truly sorry to hear about your experience and understand your frustration. While our standard shipping timeframe is typically 2-8 business days, some particularly popular products may experience delays when demand exceeds available inventory. We sincerely apologize for any frustration or inconvenience this may have caused. Your order has been canceled as requested, and your refund has been issued. Please allow a few business days for the funds to appear in your account, depending on your card issuer’s processing time. One of our Customer Care representatives has already reached out to you directly to provide further assistance, and help resolve this matter. You can also contact our Customer Care team directly for additional assistance. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 16, 2026

Thank you for your feedback! We sincerely apologize for the frustration and disappointment this has caused, especially as you have been a loyal customer and have enjoyed shopping with us in the past. Unfortunately, it appears that we were unable to process your recent orders due to a billing verification issue, which resulted in their cancellation by our system. Please rest assured that you were not charged for these orders, and any pending authorizations should fall off within a few business days, depending on your financial institution's processing time. We also understand your concerns regarding the promotional gift card and apologize for any inconvenience this has caused. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 15, 2026

We're sorry to hear about your recent experience and understand how frustrating it can be when an order takes longer than expected to arrive, especially when you're looking forward to your purchase. We appreciate your continued support and would love the opportunity to look into this matter for you. Please reach out to our Customer Care team with your order number so we can review the situation and assist you further. Our Customer Care team is available Monday through Friday, 8 a.m. – 9 p.m. ET, and Saturday through Sunday, 9 a.m. – 7 p.m. ET. We hope to hear from you soon and have the opportunity to address your concerns.

Response from eCosmetics.comOct 13, 2026

We sincerely apologize for any frustration or inconvenience. Our expedited shipping option typically takes 2–4 business days. Your order was placed on the 9th and shipped the same day. It is currently in transit to you, and we have reached out to you directly with the tracking information for your reference. We apologize again for the inconvenience and appreciate your feedback. If you need any additional assistance, our Customer Care team is available Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.

Response from eCosmetics.comOct 13, 2026

We sincerely apologize for the frustration and loss of trust this experience has caused. A system issue prevented your refund from processing as intended. Please rest assured, once identified, the refund was manually issued successfully. We understand this does not undo the inconvenience of the delay. We also recognize your concerns about communication and not having spoken directly with a representative. We respected your previous request for no further contact but regret that this left you feeling your concerns were not personally addressed. Please contact us if you have any concerns; our team is available Monday through Friday from 8 a.m. to 9 p.m. EST and Saturday and Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comOct 12, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2–8 business days, and today marks the third business day since your order was placed. According to the latest tracking information, your package is still in transit. We’ve also reached out to you directly to provide the latest tracking update and offer further assistance. We appreciate your patience and understanding while your package makes its way to you. If you need any additional assistance, our Customer Care team is available Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET. We’re always happy to help!