DC
Terrible service.
I have made several successful orders with this company, but on the most recent order, the delay was unacceptable. Timely shipment is promised and is required when someone is paying hundreds of dollars for a fragrance. I advise anyone who requires timely delivery to shop elsewhere. I certainly will in the future
Response from eCosmetics.comOct 15, 2026
We're sorry to hear about your recent experience and understand how frustrating it can be when an order takes longer than expected to arrive, especially when you're looking forward to your purchase. We appreciate your continued support and would love the opportunity to look into this matter for you. Please reach out to our Customer Care team with your order number so we can review the situation and assist you further. Our Customer Care team is available Monday through Friday, 8 a.m. – 9 p.m. ET, and Saturday through Sunday, 9 a.m. – 7 p.m. ET. We hope to hear from you soon and have the opportunity to address your concerns.