eCosmetics.comReviews of ecosmetics.com

I found what I was looking for at a lower price than any other option available online or at the store.

I can find whatever cosmetics or fragrances I am looking for and always at a wonderful price. It's great!

Great prices

Title: Order #6468047 — Package Never Received, No Refund, Absolutely Disappointing Customer Service My experience with eCosmetics has been extremely frustrating and disappointing. I paid for merchandise under Order #6468047, yet I STILL HAVE NOT RECEIVED THE PACKAGE. Despite repeatedly explaining the situation, eCosmetics continues relying on a USPS tracking scan stating “Delivered, Front Door/Porch” as proof of delivery. The problem? They have provided no photograph of my actual house, no photograph showing my address on my residence, no photograph of my porch, no photograph of the package at my home, and no signature or other direct evidence confirming that I personally received the merchandise. A tracking scan does not establish that a customer actually took possession of a package. What makes this situation even more upsetting is that I am dealing with the aftermath of a car accident. My vehicle is gone, I have a broken ankle, and I am dealing with financial hardship while on disability. Despite my circumstances, I was directed toward a return process for merchandise I never received. How exactly am I supposed to return something that is not in my possession? I repeatedly attempted to resolve this matter directly with eCosmetics, but the company ultimately stated that Customer Care would provide no further refund, reimbursement, or resolution and directed me to my financial institution. I filed a dispute with Chime and provided extensive documentation, but my dispute was denied, leaving me without the merchandise and facing the reversal of my temporary credit. I feel dismissed, unfairly burdened, and taken advantage of during an already difficult period in my life. I understand that a tracking system can record a delivery scan, but that does not change the fact that I never received this package. Order #6468047 remains unresolved. I want eCosmetics to take responsibility for addressing my non-receipt claim and provide a fair resolution. This experience has seriously damaged my trust in the company, and I would urge other customers to keep their order records and documentation if they encounter a similar situation.

Extremely Disappointing Experience – Never Again! I ordered the Helena Rubinstein Black Bandage cream from eCosmetics in August and waited two months for it to arrive. When I finally received it, the batch code indicated that it was manufactured in 2022! I contacted customer service, and they offered a return but told me not to trust batch code information, claiming that all their products are fresh. When I asked how I could verify the manufacturing date if the batch code was unreliable, they changed their explanation and said the product only expires after opening. That makes no sense! The shelf life of an unopened product is completely different from the period after opening. From what I've heard, many other customers have experienced similar issues. After waiting two months, this is incredibly frustrating. The lack of transparency and inconsistent explanations have completely destroyed my trust in this company. I will never shop at eCosmetics again!

Easy to use.

The shipping is ridiculously slow and I don't understand why. There is no explanation. Where are the products coming from? Not florida where the company is located. I live in Florida it's been 2 weeks and I still haven't received my order. The products are not cheap enough to wait this long.

It didn’t take much time to order my item.