eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 16, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced while shopping with us. We understand how disappointing it must have been to have your cart repeatedly empty while trying to place a larger order. This is certainly not the experience we want our customers to have, and we appreciate you bringing this issue to our attention. We’ll share your feedback with our team for review as we continue working to improve your shopping experience. Our Customer Care team has already reached out to you to provide further assistance. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 9, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to wait for an order without a clear update. We take your concerns seriously and would appreciate the opportunity to look into this further and provide assistance. Please contact our Customer Care team with your order number so we can review the details and help resolve your concerns. Thank you for bringing this to our attention, and we appreciate your patience. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comOct 6, 2026

We’re truly sorry to hear about your experience, and your concerns regarding the consistency of the shampoo are something we take seriously. We would love the opportunity to look further into this matter and see how we can help. If you could please provide your order number, one of our representatives would be happy to reach out to you as soon as possible to discuss the issue and work toward the best possible resolution. You’re also always welcome to contact our Customer Care team directly. Our hours are Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET.

Response from eCosmetics.comOct 5, 2026

Thank you for your feedback! We sincerely apologize for the disappointment you experienced when your preferred shades were unavailable. We completely understand how important finding the right shade is, especially when trying a new product. We want our customers to feel confident and satisfied with their purchases, which is why we offer our 100% Satisfaction Guarantee. A member of our Customer Care team has reached out directly to assist you further and address your concerns. We truly appreciate you giving us the opportunity to help.

Response from eCosmetics.comSep 21, 2026

Thank you for your feedback. We’re sorry for the delay and truly appreciate your patience. Our standard shipping timeframe is an estimated 2–8 business days, but we’re currently experiencing delays with some popular items. A member of our Customer Care team has reached out to you by email to assist with your concerns and provide an update regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 17, 2026

Thank you for taking the time to share your feedback. We’re truly sorry for the frustration and inconvenience you experienced while trying to place your order. We understand how disappointing it is when the ordering process does not go as expected, and we appreciate you taking the time to share your feedback. A member of our Customer Care team has reached out to you directly to assist with your concerns. We hope we can address the issue and provide a better experience moving forward. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comSep 17, 2026

Thank you for your feedback. Our standard shipping timeframe is an estimated 2-8 business days. Today would mark the 3rd business day since your order was placed, and according to your tracking information, your order is estimated to be delivered September 21. One of our representatives has reached out to you to provide further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.

Response from eCosmetics.comSep 11, 2026

We are sorry to hear about your concerns regarding the delivery timeframe. We appreciate the opportunity to clarify the status of your order. Your order was shipped within our standard 2–8 business day shipping timeframe and is currently in transit. A member of our Customer Care team has already reached out to you directly via email with additional information regarding your order, including the latest tracking details and estimated delivery date. Should you need any further assistance, our Customer Care team is always available via email or by phone at 1 (800) 349-8192, Monday through Friday from 8:00 AM to 9:00 PM EST, and Saturday and Sunday from 9:00 AM to 7:00 PM EST. We’ll be happy to assist further.