eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comOct 22, 2026

Thank you for sharing your feedback! We understand your concern about the wait and how worrying it can be to wonder whether your package might be lost or misplaced. Our standard shipping timeframe is an estimated 2–8 business days, and your order was delivered within this timeframe. We're glad to hear that your package arrived safely, and we appreciate your patience and understanding. A member of our Customer Care team has also reached out directly to follow up with you regarding your experience. We hope to provide you with an even better shopping experience next time!

Response from eCosmetics.comOct 17, 2026

We are very sorry to hear that the products you ordered was not to your satisfaction. Every product we sell is brand new, authentic, and guaranteed. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 14, 2026

Thank you for your feedback! Our prices are determined by several factors, including product costs, brand pricing, and current market conditions. We strive to offer competitive prices while providing authentic products from trusted brands. Regarding your delivery concerns, your order was placed yesterday, and it appears that you selected our standard shipping option, which has an estimated delivery timeframe of 2–8 business days. We're happy to let you know that your order shipped today and is currently on its way to you. One of our representatives has also reached out to you with further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comOct 6, 2026

We’re glad to hear that your order has now arrived. We sincerely apologize for the delay and the lack of tracking updates along the way, and we truly appreciate your patience and understanding. We hope you enjoy your purchase! A member of our Customer Care team has sent you a follow-up email to assist you further. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any additional assistance.

Response from eCosmetics.comOct 5, 2026

Thank you for taking the time to leave a review. We’re sorry you didn’t receive your order confirmation. Occasionally, confirmation emails can be filtered into spam or promotional folders, which can make them easy to miss. We’ve reached out to you directly to make sure you have all the information you need regarding your order. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any other questions or concerns so we can quickly assist you.

Response from eCosmetics.comOct 5, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, especially regarding the product presentation. We understand how important it is for an order to arrive as expected, and we’d appreciate the opportunity to look into your concerns further. A customer care representative has reached out to you for further assistance. Our Customer Care representatives are available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST. Please feel free to contact us with any questions or concerns so we can assist you as quickly as possible.

Response from eCosmetics.comOct 5, 2026

Thank you for sharing your experience with us. We sincerely apologize that the 25% off coupon did not work when you first tried to apply it, and we understand how frustrating it can be when a promotional code is not accepted at checkout. That being said, it does appear that the discount was ultimately applied successfully to your order. A member of our Customer Care team has also reached out to you directly so we can address any additional concerns you may have and make sure everything is taken care of. You can also contact our Customer Care team directly by email or phone, and we’ll be happy to assist. Our hours of operation are Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.

Response from eCosmetics.comOct 2, 2026

Thank you for your feedback! We’re very sorry to hear that you’re still waiting for an update and sincerely apologize that you have not yet received the timely response you were expecting. We understand how frustrating it is to reach out for assistance and continue waiting for both a response and an update on your order. We’re currently experiencing a much higher-than-usual volume of email inquiries, which has unfortunately impacted our response times. Our team is working through all inquiries as quickly as possible, and we sincerely apologize for the frustration this has caused. member of our Customer Care team has reached out directly to assist you further and provide an update on your order. Our team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST should you need any additional assistance.