eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Keith B.
fast and easy, great values
Response from eCosmetics.comOct 13, 2026
Thank you for your wonderful feedback! We're happy to hear that you enjoyed a fast and easy shopping experience and found great value in our products. We truly appreciate your support and look forward to assisting you again soon!
DONNA G.
The price was high and no information on when it would be delivered, especially if you pay for expided shipping no information.
Response from eCosmetics.comOct 14, 2026
Thank you for your feedback! Our prices are determined by several factors, including product costs, brand pricing, and current market conditions. We strive to offer competitive prices while providing authentic products from trusted brands. Regarding your delivery concerns, your order was placed yesterday, and it appears that you selected our standard shipping option, which has an estimated delivery timeframe of 2–8 business days. We're happy to let you know that your order shipped today and is currently on its way to you. One of our representatives has also reached out to you with further details. Our customer care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
Paul Z.
Hi Victoria, I just wanted to take a moment to personally thank you for the outstanding assistance you provided today. After everything that happened with my previous orders, I was understandably frustrated and disappointed. However, after speaking with you again today, I felt compelled to reach out and express how much I appreciate the way you handled this situation. You took my concerns seriously, listened carefully, and went above and beyond to find a solution. I was particularly impressed by your willingness to involve your supervisor, investigate what had actually happened, and work together to find a way to fulfill my order with the correct product. Please also extend my sincere thanks to your supervisor, who was equally helpful and professional throughout this process. What stood out to me most was that you didn’t simply offer another apology or leave me to figure things out on my own. You took ownership of the situation, made the effort to understand the problem, and worked toward a practical solution. That level of attention, professionalism, and genuine care makes a real difference, especially when a customer has already had a frustrating experience. You absolutely deserve recognition for the way you handled this situation, and I hope your supervisor and the rest of the team recognize the value you bring to eCosmetics. Experiences like this remind customers that, even when something goes wrong, the way a company responds can make all the difference. Your professionalism and willingness to help have genuinely changed my impression of this experience, and I am grateful for that. Thank you again, Victoria, and please extend my appreciation to your supervisor as well. I look forward to receiving my order, and I sincerely hope eCosmetics recognizes and values the excellent work you both do. Warm regards, Paulo
Response from eCosmetics.comOct 14, 2026
Thank you for your 5 star review! We truly appreciate you taking the time to share your experience. We're delighted to hear that your concerns were addressed with the care and attention you deserved and that we were able to help find a satisfactory resolution. Providing helpful, attentive service is always our goal, and it means a great deal to know that our efforts made a positive difference. Thank you for your patience, understanding, and for giving us the opportunity to make things right. We sincerely appreciate your support and look forward to helping you again in the future!
Barbara
It was easy to read and was able to order a trial size without extras added in automatically.
Response from eCosmetics.comOct 13, 2026
Thank you for the wonderful 5-star review! We are so glad to hear that you had a smooth browsing experience and found ordering easy. We truly appreciate your support and hope you enjoy your purchase!
customer
Well, paid $12.95 for expedited shipping on the ninth and on the 13th. It's still setting there, waiting to be picked up by the shipping company. So what is expedited about it? Then, I can't find a contact number. Then, you're not allowing me to register or find the email to register. Or whatnot to log into my account? So then there's no contact information for you. All directly, not a good look. Not a good look
Response from eCosmetics.comOct 13, 2026
We sincerely apologize for any frustration or inconvenience. Our expedited shipping option typically takes 2–4 business days. Your order was placed on the 9th and shipped the same day. It is currently in transit to you, and we have reached out to you directly with the tracking information for your reference. We apologize again for the inconvenience and appreciate your feedback. If you need any additional assistance, our Customer Care team is available Monday through Friday from 8 AM to 9 PM EST and Saturday and Sunday from 9 AM to 7 PM EST.
Fatima del valle De gois R.
I love their products, their logistics and punctual delivery.
Response from eCosmetics.comOct 13, 2026
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you love our items and are happy with our shipping. Your support means the world to us.
Trevor
Pricing,experience overall, and very reliable in all sizes net wt. Ect.
Response from eCosmetics.comOct 13, 2026
We are glad you enjoyed your experience. Thank you for your positive feedback!
L J W.
Pricing and ordering was seamless. The shipping was free. However, it took too long to receive the product. Shipping time needs to improve.
Response from eCosmetics.comOct 13, 2026
Thank you for the five stars! We’re glad ordering was easy and you enjoyed our prices. We’re sorry delivery took longer than expected and appreciate your feedback as we work to improve shipping times.
