Michael B.
Advertised promotion
Advertised promotion such as 20% off does not include all items but does not indicate. Overall great service.
Response from eCosmetics.comNov 29, 2023
Thank you for the feedback and the 4 stars! We apologize for any confusion or inconvenience that you have experienced. To keep our customers well informed, we put a disclaimer in our promotional emails stating that our coupons do exclude certain brands due to manufacturer policies. We are so grateful that you were happy with our service, as customer satisfaction is our top priority. Please let us know if there is anything else we can do to improve your experience with future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


