eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comDec 5, 2023

Thank you for bringing this to our attention. Our goal is to have your order delivered within 2–8 business days with our standard shipping. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 5, 2023

Thank you for your feedback. I sincerely apologize for any frustrations you experienced. We understand how important a smooth online shopping experience is for our customers. We are experiencing a high volume of orders due to the holidays, which can sometimes make the website slower than usual. Please rest assured that we are actively working to optimize our website's performance. Additionally, our customer support team is available to assist you with any issues you may be experiencing. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.