eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comDec 7, 2023

Thank you for your feedback. We are reaching out regarding your inquiry about receiving multiple shipments. Upon checking, it appears that you have two (2) orders placed on different dates. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 6, 2023

Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent products and customer service. Is there anything we could have improved upon that would have made this a 5 star experience? Please don’t hesitate to contact us if you need assistance with anything. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comDec 6, 2023

Thank you for bringing this to our attention. Our goal is to have your order delivered within 2–8 business days with our standard shipping. Today is the third business day of this order from the day you placed it. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order. Please let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.