Echelon FitnessReviews of echelonfit.com

Started off well with plenty of cycling classes as I bought the Ex3. All of a sudden classes were dropping off and you only had a few live at ridiculous times like 1am as they’re based overseas and only had encore classes to choose from. Paying $60/mth for non existent live classes is a rort and no customer service just pisses me off. Told them to suspend my service immediately until they sort out the classes so they took out another month. To say I’m not happy would be and understatement. Had a great relationship with trainers in the UK and US and now there are no UK sessions at all… Disgraceful!!!!

I bgt my Echelon Bike 4s yesterday. I had to subscribe to their content, the quality of content is poor, to say the least, compared to apple fitness. Totally REGRET having bgt this bike.

Terrible customer service. Terrible delivery service. They claim they have white-glove service. So far I have been ripped off and have nothing. Echelon was dismissive and all they could say is your treadmill is with the shipping company. I ordered a Echelon Treadmill that was suppose to be delivered by Norris Freight service today. I received a text message and went to the link to confirm delivery date and time of 1.28.22 between 1-3 pm. Around 1:30pm today I called to see if there was a defined delivery time. I was told I was not on the delivery scheduled today. Then I was told that "they" had a software update and it dropped a lot of deliveries for today. She told me I was scheduled for Tuesday, Feb 1, 2022 between 1-3. I had told the lady I could not do that as I would not be home on that day. I made special preparations for this delivery and confirm the date and time. It's not MY problem that they had a software issues. I also told her it was unprofessional to have me sitting her waiting all day and I did not even get a call to know that the treadmill would arrive. The lady was acted as if "oh well" take it or leave it on the phone. I asked to speak with a manager. I spoke with Melissa who says she is a the account manager or Echelon deliveries. She also while nice seemed very much clueless. She told me about how the drivers are suppose to give her their papers and let her know when they can not deliver. She was not aware that that I was overlooked. Then she told me that they had plans to run a Saturday delivery to Charleston, however, we are expecting winter storm so that has been canceled. She offered me Monday, January 31st between 1-3pm. However she then went on to tell me that the driver had to go to Kiawah island and had 5 deliveries in Charleston and may not get to me until between 6-8 pm.Then she went on to tell me she was going to see if she could get me delivered by one of their "best" delivery crews. I then started reading the customer reviews on this company and spoke with Echelon. After seeing all the times they no-showed and pulled the same foolishness in the past I determined it was best to cancel this delivery. Request a refund of my money. Norris has no clue on customer service or what "white glove service" means. It means you communicate with your customer and follow through. I would not recommend this Norris Freight service and if this is the only delivery service for Echelon Fitness equipment for the state of South Carolina I would not recommend them either and say look elsewhere. Now to wait to get my nearly $2k refund. I will be contacting the BBB and the state's Attorney if I get any more pushback from either of these companies.

Echelon has extremely poor customer support service. They completely ignore emails, not only do they not respond, but they don't even acknowledge emails for help or support other than automated response times, which they don't even keep. And when trying to make an official complaint or asking how to make a complaint, they don't even answer. Very bad. I wish I'd never bought a bike or paid the yearly subscription as I have a repair fault since September 2021 and nothing's been done to fix it or respond. Not only that but I purchased the bike in February 2021 and so was well within the warranty period. Totally dishonourable company.

This company is a fraud. They are not refunding my money even after the order was cancelled immediately. They are not responding to my emails. Stay away from this company. Crooks!

We purchased an Echelon treadmill on a Black Friday deal, here we are at the end of December and we have yet to receive anything. Customer Service just gives you the run around. I wish I read the reviews before purchasing. We would’ve gone with the Peleton but obviously this was cheaper…now I know why.

This company has horrible service and very misleading. My husband bought me a treadmill and when he went to check out it required him to pay $398 for a one year membership. Once we received the link to activate membership it required me to pay for another year in order to access the membership I already paid for! I left a review on Facebook and now they have me on silent. I can’t comment. They censor just like Facebook and they lie. Customer service is also horrible!

If I could give echelon customer service less than 1 star I absolutely would. I have the ex3 bike as well as the reflect 40 mirror. After only a few months the mirror wouldn't connect & it froze. It couldn't play the classes @ all. The tension knob on the bike doesn't work AT ALL. I reached out to customer service for both issues & went through all the trouble shooting. I sent photos & videos & I sent copies of the purchase information. After several weeks of this, I still had no resolution. My equipment didn't work but I was still paying the monthly membership fee. Someone different answered my inquiries each time without familiarizing themselves with the situation so I had to repeat myself each tims & they altogether stopped responding. I'm still having issues with the bike & I can't even get them to respond at all anymore. I wasn't even asking to utilize a warrenty or get anything for free. I even asked them to invoice me for the necessary part to fix it. This is the worse experience I've ever had. I would never suggest anyone purchase anything from echelon.