Echelon FitnessReviews of echelonfit.com

If I could give zero stars I would. The equipment worked for a few times and then the screen wouldn't work. Now the incline won't work. I have spent far too much time on the phone and now the very polite help guy wants to me to take the motor cover off, plug in a keyboard, mess with wires. Are you serious? I am not a complainer but this is ridiculous. Given the value of my time, at this point it would likely be better to throw this is the trash and just buy a new one from a company who has a better approach to repair and warranty. It looks like they are not allowing negative comments on their website...

I really want this company to be great because the instructors are great. Unfortunately, It's not worth the hassle of their customer service. If I could rate the customer service they offer as "Zero Stars" I would. It's impossible to get in touch with them. Questions are not answered. The level of service prompted me to sell my bike and go elsewhere. The company will never scale until they address this. It's infuriating.

What an absolute nightmare this entire process has been. Ordered a (very expensive) treadmill from this company on July 6. Received an email that my product was shipped on July 9. The link for the tracking number provided didn't work. Finally called customer service on July 13 and received a new tracking number. When I clicked to track, it said that my product had *not* shipped yet, contrary to what it said in the email. Called customer service back to cancel the order. They told me that they could not cancel the item because *it had already shipped*. I told them it had not, according to the tracking. My shipment was finally "scheduled" (Without a phone call to confirm my availability) for today. They never showed up and now it's saying it's rescheduled for August 5. I am training for a marathon in the oppressive humidity and need this treadmill to do my weekday runs safely. I am infuriated beyond anything I can express in a review. RUN far away from this company. They are absolute garbage.

Is for paid service only. The buttons on the handle don't work without a subscription. Also we had the subscription. It is absolutely TERRIBLE. Garbage product. Garage interface. Garbage instructors. Garbage free row! Be warned.

Purchased the Echelon bike with 2 years membership, what a waste of money, I like to go on the scenic routes but there is only 10 different ones to pick from and never renews. Seem to be going over the same route day after day.

Purchased the Echelon Stride 6s-10 treadmill. The console on the treadmill never worked properly and after receiving an over air update, stopped working all together. Customer service has not helped and I have been waiting months for a warranty action with no updates. Do not waste your time or money - go elsewhere.

What a garbage product. My brand new Stride treadmill lasted a year and a half and then died. Won't power on anymore and will cost an excessive amount to fix. Do yourself a favor and stick to better brands.

After doing an update, the software was not working properly, and kept freezing during a class or not being able to start at all. Emailing customer service for last 9 months. After initial email, there is no 2nd response. When I call they say the problem will be escalated to a tech who will call me back. But after several calls no one has called me back yet. Problem still not solved. update: problem fixed! the bike needs to be close to the modem for the wireless to work. Got customer service from Jasmine Bittar who contacted me 9/19/24. Thank you Jasmine!