Echelon FitnessReviews of echelonfit.com

Response from Echelon FitnessOct 12, 2026

Thank you for your lovely review! We're delighted to hear that you appreciated having all the necessary tools included with your replacement parts and that our Customer Support team provided such a positive experience. We really appreciate your feedback and thank you for choosing Echelon!

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're very sorry for the significant delay in receiving your replacement cable. We understand how frustrating it must have been to wait several months for a relatively small part, particularly when your requests for updates did not provide the clarity you needed. This falls well short of the service we aim to provide, and we sincerely apologize for the inconvenience and frustration caused. We appreciate you bringing this experience to our attention, and your feedback will be shared with the relevant teams to help improve our spare parts fulfilment and customer communications.

Response from Echelon FitnessOct 12, 2026

Thank you for your kind review! We're delighted to hear that our Customer Support team was polite, helpful and able to answer your questions. We really appreciate you taking the time to share your positive experience!

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that you experienced difficulties obtaining assistance with your Echelon Reflect. Having reviewed your support history, we can confirm that our Customer Support team responded to your inquiry on several occasions. Unfortunately, we didn't receive any further replies, and the ticket was subsequently closed automatically. We're sorry if our responses didn't reach you or weren't visible in your inbox. If you still require assistance with your Reflect, please don't hesitate to contact our team, who will be happy to help. We appreciate you taking the time to share your experience.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced registering and updating your equipment. We understand your frustration, particularly after purchasing a membership and successfully connecting your equipment to access workouts, only to encounter difficulties with other features. We haven't been able to identify any previous contact with our Customer Support team regarding these issues. We'd encourage you to reach out so our team can investigate the registration and software update difficulties and help you get the most from your equipment. We also appreciate your comments regarding our website navigation and will share this feedback with the relevant team.

Response from Echelon FitnessOct 12, 2026

Thank you for your wonderful review! We're delighted to hear that your delivery arrived on time, with plenty of advance notice, and that you had such a positive experience with our Sales team. We really appreciate your feedback and thank you for choosing Echelon!

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that your order placed through Walmart was cancelled and that you haven't received an explanation. We understand how disappointing this must have been, particularly after choosing to purchase the Row-S. While we cannot confirm the reason for the cancellation without reviewing the order details, we would like to reassure you that we take concerns regarding order fulfilment and customer communication seriously. We'd welcome the opportunity to investigate what happened. Please contact our Customer Support team with your Walmart order details and reference this review so we can look into the cancellation and provide clarification. We apologize for the frustration caused and appreciate you bringing this to our attention.

Response from Echelon FitnessOct 12, 2026

Thank you for sharing your feedback. We're sorry to hear that our current music selection and changes to our instructor lineup have affected your enjoyment of your workouts. We understand how important both music and instructors are to the overall workout experience, particularly when you've developed a connection with certain instructors and their classes. We appreciate your feedback and will share your comments with our content and programming teams for consideration as we continue to develop our class offering.