ebooktripReviews of ebooktrip.com

Lucas and the eBooktrip team helped me out so much! They were quick to let me know how to complete my booking and made the process painless. I was able to get the flight I wanted and Lucas went above and beyond in assisting me. Would highly recommend!

You decide to buy a flight ticket and start researching on the internet. After researching on the internet for a while, you see that you have found the cheapest ticket to your destination and you buy it with excitement. And after some time you receive an email. A person whose English is not good tells you that she cannot receive your payment because there is a problem with your credit card and that you cannot buy that cheap ticket anymore, and tries to sell the tickets at a higher price! This is just their tactic! Please do not fall for this fraudulent company! dishonest people

In an error probably in my mis-typing my account number in the Ebooktrip app, I made a frantic call to the 800 # and talked to Marcus and explained that my trip had not been confirmed at my bank. He was very understanding of my issue and assured me he would wait to hear from me Monday to complete the transaction and flight arrangements. He even emailed me Monday to complete the booking. Altho’ I couldn’t get the booking I had placed on Saturday because it was no longer available in the price I had chosen, he was most diligent in working with me to complete a satisfactory booking with the same airlines on the same dates and times. I appreciate Marcus’ patience with me!!! He is very competent!!! Thank you Marcus!!!

I find it hard to believe these guys got 3.9 stars. I've tried to book 3 different tickets with them and every single time they call back and said the airline can't honor those fares, complete and utter scam they call back and say do you have alternative dates. They advertise some real low business class fares asked for your credit card and everything and then can't honor a single one. Run from these guys shady shady shady!🤮😡🤢 and as you can see from their response they even state that the fares they advertise on the website when you're doing a search are not guaranteed. You don't find those issues with Travelocity, Expedia, kayak only these crooks. It's a total fish and bait scam. I'm surprised flight finder would even let them on their site.

Great service

I would actually give this OTA 0 stars is that was an option. They CONSTANTLY AND CONSISTENTLY add flight itinerary options on a number of OTA search engines for international business class airfares. Once you go through the purchase process you get a call saying that fare is no longer available but is $1,400 more per passenger and tell you the price is more because I didn’t book directly from their website. It should not be allowed for any OTA to put prices on a search engine app if that price was NEVER AVAILABLE. JUST WRONG

Bait and switch on an airline fare. Booked the flight to only have them call back and want an extra $700 for the flight. Buyer beware. A true scam.

Greedy-not good at their job-no empathy I have never been so disgusted by customer service in my life. First of all, when booking the ticket and having provided them with all our passports - -they neglected to tell me that Egypt has a 6 month validity requirement on passports. My husband and I were traveling to accompany my elderly mother to visit family in Egypt. At first I blamed myself for not being more diligent about research but then was told that MOST AGENCIES and MOST AIRLINES notifiy their customers upon booking -- to advise them. BECAUSE IT IS THEIR JOB. We didn't find out until the night before we were to travel. We had booked the tickets 2 months earlier and had SO many interactions with ebookings -- but my husband wasn't able to travel, and I didn't go either. And before you ask, NO. They didn't provide a full refund. We had purposely chosen QATAR airways because they have exceptional reviews for business class and though my husband and I were traveling economy, my mother would travel in business. The airline took excellent care of her and she said it was a great experience. I purchased my own ticket WITHOUT ebookings to go get my mom and bring her home when she was ready. Unfortunately, that didn't happen. She got sick while overseas and passed away. It's been a lot in the last 2 months -- When I called ebookings (after being told by airline they couldn't refund her return ticket because I had gone through this ebookings -- which by the way hides all sorts of fees so they're 'affordable' pricing is actually WAY more expensive) -- the service I received was atrocious. 1. When I told the representative why I was calling, he is the first person in customer service I have interacted with since her death who did not offer condolences or warmth of any kind. 2. When I became impatient and angry that he was telling me that there was nothing they could do and i needed to call the airline (who had sent me to him) -- he then backtracked and spoke to me as if I was being unreasonable because he said ther was nothing he could do to help me -- but now, since i'm yelling and screaming at him -- MAYBE he could do something. 3. I started crying because my grief is still new and he said, "Hey. Stop. Calm down. You need to be strong right now." To which I responded, "Crying is NOT a weakness." ALL of this was just atrocious. Frankly, I was expecting, "We are so sorry for you loss and this difficult time. There are some procedures we need to go through to confirm some things. We're sorry to ask you to do this, could you please send us the death certificate and we will see what we can do for you." Why was I expecting that? BECAUSE THEY ARE A TRAVEL AGENCY AND IT IS THEIR JOB TO HELP ME.