ebooktripReviews of ebooktrip.com

Lucas was very patient! great employee

I booked a business class fare from Los Angeles to Cape Town, SA. Ebooktrip sent me a confirmation email and then sent an email saying there was something wrong with "authenicating" my credit card and asked me to call them. I called them and they passed me along to online services. That person said they would call me back in 10-15 minutes. I never heard back from them. I tried to call numerous times over the next 12 hours and was put on hold for approximately 20 minutes a time before giving up. I then sent an email to them. I contacted them this morning and spoke with someone who said they could not "autheniticate" my credit card and I should have received an email telling me this. I explained that I spoke with my platinum credit card and my credit card said ebooktrip.com or any other site tried to put anything through. Long story short, they continued to misrepresent that my card was not authenticated (whatever that means) and they repeatedly said they tried to call me and left me voicemails which I know they did not because it would have shown up on my call log. They now told me that the fare is no longer available and I will have to pay $1500 more than the original fare that I was quoted and booked. I told them that they should not publish fares that they are unable to get and if they do that, they should honor what they publish. They told me I was lucky to get this fare and that the current fare is $4000 more. I explained that I don't feel lucky that I am paying $1500 more than I was yesterday. Ebooktrip is a scam and now I have lost out on other better fares and I feel stuck with them. Now that I look at the reviews I see that this is a common scam with them. I don't understand why Flightfinder and others use them when they are dishonest.

Decent price for airline ticket. Minimal waiting times to speak to a customer representative and minimal wait time for him to process information. Received voice mail requesting I callback because price of tickets seen on website was sold out. Customer service rep explained this to me and immediately found ticket at higher price, but still very reasonable. Person sent me via email my etickets and a confirmation that my accidental booking of same flight twice was cancelled. He was very patient, knowledgeable and friendly. As an older, deaf person I was relieved that he did not mind repeating himself.

I didn't like that my ticket price increased because the flight filled up. That was the reason for me booking far in advance. Price breaks should be the reward for booking early and any increase should be given to the last minute passengers.

Marcus customer service rep was very patient though and helpful ,going out of his way to take the time to find me the best price on a important flight ,going to see my daughter give birth to my first grand baby ,,Thank you so much ,sincerely Ms tawnya dunaway

Marcus was very Patient, Courteous, and Professional to help me book my flight. He took me step by step in the process. Although, I Booked another flight EB59176, Earlier this morning (4:16am) and at around 2:30pm, or so, I called ebooking agent back and I was told that IT WAS SOLD OUT, BUT WAS OFFERED the same flights, dates and times for $90.00 more. That is very unprofessional practices. This flight (SPEXQP) Cost me $81.00 more. Barbara Jean Rich.

Agen Marcus is very kind. He help me so much. And he very clear ro explain my booking. Thank you

Lucas was very helpful with my problem. He was patient and professional with our dialogue.