Richard Edward G.
Dishonest. Bait and switch
I traveled January this year I had similar experience as a number of people reviewing this site. Tickets were not issued . When i called to find out why the person said i incorrectly put the wrong zip code and they couldnt finalize my booking. When they corrected my info the same price wasnt available . I definitely put the correct zip code and they definitely did this on purpose. Unethical!
Response from ebooktripJan 29, 2024
Dear Mr Richard, We are truly sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare for your set dates and route was not available and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. We appreciate your understanding in this matter and hope to serve you again in the future.




