eBagsReviews of ebags.com

The bag was great and I am happy with it. HOWEVER I also ordered a Luggage Tag and as of this writing it is 18 days after the order was confirmed and I only have the response below. My impression is that they want to sell the bag and they sell other accessories, however their importance is not. As I said the bag is great the service is pitiful. Dear, (I guess they forgot my name) Thank you for contacting us. Please note that the Connected Luggage Tag will be shipped separately from our eBags office and not from our warehouse. Hence, this will take some more time to deliver the Tag to your address. We appreciate your time and patience. If you have any further questions, or require additional information, please feel free to contact us. You may reply to this e-mail or call our toll-free phone number: 1-800-820-6126. Thank you for visiting eBags.com! Dominic Customer Success Specialist

Great selection of products and they have good photos of the merchandise. Efficient customer service.

It's nice but too small

All eBags products are made very well and very functional. I have over 10 eBags ranging from luggage tags, packaging cubes, backpacks, totes and messenger bags. I can tell you that I really like all the products I have so far. I'm sure I'm going to purchase a few more in the future.

I haven't used the bags yet but they appear to be excellent quality. I would have preferred to buy a variety pack of colors in a set but they don't offer that so that was a bummer.

Two things keep me from giving this company the full five stars. One, discounts I've been told I've earned based on previous purchases are ignored if I try to buy an item with any kind of special benefit attached to it. So if an item has free shipping and my stated discount is worth more the system forces me to take free shipping instead of allowing me to decline free shipping in preference for the discount I thought I had. Two, I've bought several pieces of luggage from this company so obviously I think highly of it and have been pleased with the items I keep us well as with the feedback from those to whom I have given one of these items as a gift. I stress that this is the norm. The most recent piece I bought, however, must be made of the cheapest canvas like material in the world. It attracts every piece of dirt or dust in sight and is impossible to clean. Though it was low priced the lack of quality truly reflects it.

By definition, buying online involves some guessing. I love the bag I bought although it feels a little bigger and heavier than I imagined. Otherwise it's a great looking and well designed bag. Love the outside compartments where I can organize things and don't have to fish around to find them. I would definitely order from eBags again!

ShopRunner delivery and frequent sales are why I keep coming back to eBags. Always check the price of what you are buying at other distributors before making any purchases. SkyRoam, for example, is marked up considerably over just buying from SkyRoam directly.