eBagsReviews of ebags.com

I have clicked on unsubscribe 3 times on emails from Ebags. I have called, I on online chatted with Ebags asking to be removed. And yet! They still come.

"My wife bought a back pack from ebags for me for Christmas in late November. The stitching came apart the first time I used it in January. I called customer service, but they will offer no help after 30 days. I tried escalating to a manager but received the same message. Shoddy products, that they don't stand behind. I will never buy from them again and will let others know about the way they run their business."

Terrible customer service. I placed an order and website said I would be receiving an email confirming order. I hadn't received an email five hours later so I thought there had been a glitch in the ordering system. Went back on to website and placed order again, this time getting confirmation within a few minutes. When order came there were two packages delivered at the same time with two different order numbers. When contacting ebags they refused to acknowledge that there had been a mistake on their part. I could return one item but they were charging double the original shipping price to send it back, leaving virtually no refund. In short stay away from ebags!!!

Terrible, terrible customer service. I should have read their return policy BEFORE buying: if you're dissatisfied with the product, you can return "any unused merchandise". How can I be dissatisfied before I use the product? On our first trip, the bag arrived with a large tear. We were dissatisfied. After use, you have to take up a claim with the manufacturer; eBags would not stand behind the product they just sold, and wouldn't take up our cause with the manufacturer. The manufacturer has been equally uncooperative, clearly indicating the damage was caused not by poor workmanship, but by the airline, and we should complain to the airline. READ THEIR RETURN POLICY; IF YOU BOUGHT IT, YOU OWN IT, AND WILL NOT BE ABLE TO RETURN IT, UNLESS YOU HAVEN'T USED IT. NEVER, NEVER WILL WE BUY FROM EBAGS AGAIN.

In all of my 50 years, I have never been lied to so many times by anyone! And this is my first experience with eBags. My order was supposed to arrive on 1/3. It never came. I called and emailed on 1/3,no response. 7:00 am on 1/4 I was told there was no way to track it, call back. At 11:00 I called, was told that they would “escalate it”. I asked for a new one to be Fedexed, so I could have it no later than Friday. (1/5) They said I would have it by Friday. No updated tracking, no return calls, no email confirmation, as promised. Friday, ups drives by my house, no delivery. I call again. I am told it is coming. 6;45, no bag, I call again. They say they called the ups driver, he is coming. 8:15, no bag, I call again, I am told a manager will call me back. I call ups. The package was not ever coming on 1/5, the driver was not answering calls, and it was not “overnighted”. Nothing I had been promised had happened. All lies. No manager call back.

Worst customer support ever. I inadvertently ordered the wrong product and wanted to return it it. I already reordered and received the the correct product. Online support unwilling or unable to help with a return label. Phone support tech Brandon straight up bit my head off as I was trying to explain the return situation. Can’t comment on the products as I havent tried them. All will be returned as there are plenty of other travel accessories that are available to purchase from companies that treat their customers respectfully.

They sold me a golf bag on ebay only to reply a few days later that they no longer had any in stock. Days later they were still selling the same bag on ebay as well as their own website. In my case those delays meant a Christmas present didn't happen. Their reaction? - They sent my money back and told me to visit their website later. Me? - I'll never deal knowingly with such poor customer service ever again.

I purchased Pack-it-Flat Toiletry Kit on 12/11 and received an email that the item was delivered on 12/13 which I never received. I wrote back to customer care that the item was not delivered, they came back asking me to look around the apartment premise. I responded back that the package was not found anywhere and since then they stopped responding to my emails. They don't pick the calls to resolve your concerns, I was on hold for more than 15 minutes but no response. They are a fraud company. Don't buy from them. Ashwin